Patient Access Rep

Site

Wentworth-Douglass Hospital

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Monday through Friday between the hours of 7:30am – 5pm. No weekends or holidays.

Responsible for ensuring a smooth and efficient patient check‑in and discharge process by providing excellent customer service, collecting patient information, verifying insurance coverage and explaining policies & procedures, and handling patient questions.

• Education – High School Diploma or Equivalent required. Can this role accept experience in lieu of a degree? No.
• Licenses and Credentials – None specified.
• Experience – Admitting, scheduling, registration, or insurance verification experience. 1-2 years preferred.
• Knowledge,
  
  Skills and Abilities
  
  – Knowledge of medical terminology and insurance verification procedures preferred.
• Ability to work in a fast‑paced environment and handle multiple tasks.
• Excellent communication and interpersonal skills.
• Strong attention to detail and problem‑solving abilities.
• Basic computer proficiency.

• Standing – Occasionally (3‑33%)
• Walking – Occasionally (3‑33%)
• Sitting – Constantly (67‑100%)
• Lifting – Occasionally (3‑33%) 20lbs – 35lbs
• Carrying – Occasionally (3‑33%) 20lbs – 35lbs
• Pushing – Rarely (Less than 2%)
• Pulling – Rarely (Less than 2%)
• Climbing – Rarely (Less than 2%)
• Balancing – Occasionally (3‑33%)
• Stooping – Occasionally (3‑33%)
• Kneeling – Rarely (Less than 2%)
• Crouching – Rarely (Less than 2%)
• Crawling – Rarely (Less than 2%)
• Reaching – Occasionally (3‑33%)
• Gross Manipulation (Handling) – Constantly (67‑100%)
• Fine Manipulation (Fingering) – Frequently (34‑66%)
• Feeling – Constantly (67‑100%)
• Foot Use – Rarely (Less than 2%)
• Vision – Far – Constantly (67‑100%)
• Vision – Near – Constantly (67‑100%)
• Talking – Constantly (67‑100%)
• Hearing – Constantly (67‑100%)

Onsite

10 Members Way

40

Regular

Day (United States of America)

$17.71 – $25.28 per hour

2

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications;

however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

1810 Wentworth-Douglass Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with…