Manager-Technical Services

We’re looking for a technically savvy Offering Manager to design and develop services across Digital Workspace (endpoints and end‑user technologies), Modern Infrastructure & Multicloud, and Data & AI. There is special interest in Microsoft experience. This role is ideal for someone with a presales, professional services, or delivery background who understands how customers use technology and can translate that into scalable, market‑ready service offerings.

This position focuses on early‑stage offering development—including customer discovery, solution definition, and technical validation—and supports sales enablement through clear, technically grounded messaging and training. The strongest candidates enjoy staying close to the technology while building repeatable services and go‑to‑market motions. Experience in the channel is highly relevant, particularly working with service provider partners, OEMs, and distribution for professional and managed services.

Benefits
:
We offer a total rewards package that includes financial, emotional, and physical resources for you and your family. The package includes 401(k) plans, medical insurance, paid time off, wellness and volunteer time off, and mental health resources.

Travel
:
Ability to travel as needed, which can average out to 3-4 nights per month.

Employment Eligibility
:
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

• Build new service offerings using Connection’s Offering Development Framework (and other industry-accepted methods).
• Run market and customer research to validate demand, define differentiation, and shape positioning.
• Partner across the business (Sales, Marketing, Delivery Services, and partners) to design, build, and launch offerings.
• Define success metrics and continuously measure and improve offering performance.
• Enable Sales and Marketing with competitive positioning, go‑to‑market collateral, and technical sales enablement.
• Work with Delivery Services to operationalize people, process, and tooling so the offering is deliverable at scale.
• Collaborate with OEMs and service partners throughout design, build, and launch.

• 5+ years in the services channel in product/offerings management, sales/presales, delivery, and/or adjacent roles.
• 5+ years of hands‑on technology experience in presales or delivery (MSP, OEM, or similar channel background preferred).
• Proven ability to learn customer needs quickly and translate them into new, scalable service offerings.
• Excellent written and verbal communication—able to make complex technical concepts clear and actionable.
• Be ready to share examples of your impact, such as:
  • Offerings or services you’ve developed (from concept to launch).
  • Frameworks and methods you’ve used to define, validate, and scale services.
  • Go‑to‑market launches, enablement, or campaigns you’ve supported or led.
• Ability to travel as needed.