Managed Services Engineer

Who We Are

Recognized as a top 100 Cybersecurity Provider and Tech Elite 250 Managed Services Provider in North America, Uprise Partners continues to rapidly grow its customer base year over year. Founded in 2017 by technology executives from the world’s fastest growing tech companies, Uprise serves clients across the globe with a diverse approach customizing enterprise IT and security architecture and management to meet emerging business needs.

Join us in our growth journey and be part of a company that values innovation and customer satisfaction.

• 100% of your Healthcare Insurance covered by Uprise
• Comprehensive Dental and Vision plans
• Retirement savings with company match
• Generous vacation and holiday time
• Remote work friendly
• Volunteer time in our communities as a team
• Extensive professional development and training

An expert at resolving complex technical issues, you serve as a senior support and security resource for your team. Your deep understanding of security practices, technical concepts, and a sense of urgency, make you a critical asset in a fast-paced, dynamic environment. You continuously seek innovative ways to improve technology solutions and are passionate about your contributions to the company's growth.

If you are driven to make a significant impact in a fast-paced MSP environment, where your technical acumen and passion for innovation align with our values, we invite you to apply and become part of our team. We can't wait to meet you!

As a Managed Services Engineer, you will be handling complex technical and security issues from the Service Desk and interacting directly with customers to resolve their IT problems. This position requires advanced technical skills, excellent communication, and a proactive approach to problem-solving. You will also guide and mentor junior team members, ensuring high standards of service and operational excellence. Success is measured by your ability to resolve tickets timely, with high customer satisfaction, as well as supporting your team in the success of departmental goals.

• Serve as a frontline engineer to our customer base, resolving issues to ensure productivity.
• Act as an escalation point for complex Service Desk issues, providing expert troubleshooting support.
• Perform remote troubleshooting for workstations, networks, and servers to resolve intricate technical issues.
• Manage and support remote access solutions, including VPN, hardware/software, Terminal Services, and Microsoft Azure.
• Assist in hardware upgrades/replacements and Hosted Services Migrations such as Microsoft 365 (Exchange/SharePoint) and Microsoft Entra (AD/Intune).
• Provide functional direction to Tier 1 & Tier 2 team members, supervising their work and guiding them through complex tasks.
• Travel on-site to support customer environments as needed, ensuring high-level technical assistance and customer satisfaction. Travel is not estimated to exceed 20% of the time.
• Install, test, and configure new workstations, peripheral equipment, and software, ensuring high performance and efficiency.
• Participate in a weekly on-call rotation to support the team, ensuring availability for after-hours support and urgent client needs.
• Adhere to all Uprise standard operating procedures and policies.
• Other tasks as customer and business needs evolve.
• Constantly focus on delighting all Uprise customers with prompt and effective solutions.

• 4+ years in technical support within a Managed Services Provider (MSP) environment.
• Proven expertise in security, server, desktop, storage, networking, and advanced IT concepts and policies.
• Strong analytical and troubleshooting skills, with the ability to prioritize based on issue criticality.
• Excellent documentation skills for both users and internal staff.
• Technical
  
  Skills:
  • Expert Level:
    • Security practices, including Entra (Azure), Conditional Access Policies, Data Loss Prevention Policies.
    • Infrastructure management (Firewalls, Switches), Windows Server (2016+), Windows Desktop, Server Hardware (SAN, iDRAC, ILO, RAID).
    • Networking (WAN/LAN, routing, switching, security, load…