Manager​/Senior Manager, Defined Benefit Operations

Responsibilities

• Manage a team of 10–15 Defined Benefit Specialists and ensure quality, accuracy, and productivity
• Communicate organizational goals, values, and expectations clearly across the team
• Coach, mentor, and develop team members to support performance, growth, and career development
• Monitor team metrics, addressing performance gaps and driving continuous improvement
• Improve operational processes to increase efficiency and reduce cost per participant
• Manage operational risk by exercising sound judgment and ensuring legal and compliance adherence
• Oversee capacity planning, resource allocation, budgeting, and succession planning
• Collaborate across Defined Benefits business partners to pursue cohesive business goals
• Drive a customer‑focused culture and support quality initiatives
• Anticipate and lead organizational and operational change using data and business insight

• BS/BA preferred; MBA a plus
• 5+ years of benefits outsourcing plan administration experience
• Strong operations background, especially in process management and improvement
• Experience in financial services and/or DB outsourcing, ideally with Fortune 1000 clients
• Strong analytical and problem‑solving skills, including root‑cause analysis
• Demonstrated initiative in solving operational challenges and implementing improvements
• Ability to lead teams through change and work cross‑functionally
• Knowledge of transaction processing systems and participant databases
• Proficiency in Microsoft Office