Dmv Compliance Clerk

For assistance, contact the State of New Hampshire - Division of Personnel
Monday through Friday 8:00 AM - 4:00 PM EST  or nhjobs.gov

This position offers a Trainee Status
* starting at the following pay rate: $17.19 per hour

* Candidates hired at a Trainee Status must meet minimum qualifications within one (1) year

*** See total compensation information at the bottom of announcement.

The State of New Hampshire, Department of Safety, Division of Motor Vehicles, Bureau of Operations has a full-time vacancy for DMV Compliance Clerk (Cash Terminal Operator), SOC Title 43-4030 LICENSE CLERKS-2 in Dover NH. This position has a 40 hour work week and is considered non-exempt.

Provides first-rate customer service to the public as a Division of Motor Vehicles (DMV) representative by performing administrative, compliance, and procedural functions for various permitting, licensing, registration, and related transactions. Interprets and explains state and federal laws, New Hampshire State Vehicle Codes, policies, and procedures to ensure the proper execution of associated official transactions. Applies a thorough understanding of state regulations to validate the authenticity of official documentation.

Each additional year of approved formal education may be substituted for one year of required work experience and/or each additional year of approved work experience may be substituted for one year of required formal education.

• Education/
  
  Experience:
  
  Equivalent combination of 1 year of education and experience after completion of high school.
• License/Certification:
  Valid driver’s license and/or access to transportation for statewide travel.
• Other Requirements:
  1. Candidate(s) will undergo a background investigation, including motor vehicle record and fingerprint-based criminal record checks, to validate suitability for exposure to confidential and financial information. 2. May be required to work a flexible schedule, including, but not limited to, early morning, evening, and/or weekend hours. May also be required to travel throughout the state and work at various satellite offices for periods of time.

Candidates with a high school diploma or equivalent credential and less than 1 year of post‑high school education and experience may be considered and hired in 'trainee status' for this position.

Experience in a position involving public contact work such as a license clerk, bank teller, retail clerk or other similar mercantile cash‑based work.

Selected candidate(s) will be required to attend and successfully complete an intensive multi‑week training program of classroom and on‑the‑job training with weekly evaluations to ensure compatibility, suitability, and ability to learn the complex motor vehicle operational and administrative processes, computer systems, forms, and transaction types while providing first‑rate customer service in an expedient, accurate and polite manner in a high volume customer service area or workstation.

Continued employment is contingent upon completing all aspects of the training program within the first six months successfully.

In‑Band Advancement Available:
No

Broad Group Level Advancement Available:
No

The supplemental job description lists the essential functions of the position and is not intended to include every job duty and responsibility specific to the position. An employee may be required to perform other related duties not listed on the supplemental job description provided that such duties are characteristic of that job title.

The work of an employee in trainee status in this position shall be overseen by a fully qualified individual. An employee in trainee status shall meet the minimum qualifications within the period of time specified on the SJD, not to exceed one year of being hired into this position.

• Applies knowledge of legal, state‑specific regulations and documentation requirements in reviewing, validating, and processing a variety of motor vehicle requests, including applications for new and renewed title…