Director, Retail Delivery - South Region

• Location Hybrid,Dover, NH, 03820,United States
• Base Pay $ - $ / Year
• Employee Type Exempt - FT

At Lighthouse Credit Union, we believe all individuals, regardless of position level, are considered leaders. By providing a framework that balances clarity with adaptability, our Leadership Competencies aim to foster a culture of continuous growth and agile leadership. Lighthouse Credit Union is committed to embracing change, nurturing leadership talent, and ensuring our performance management practices are aligned with our vision of fostering a resilient and forward-thinking organization.

As such, we all hold ourselves accountable to the following:

A cornerstone of our collaborative work environment, this competency emphasizes effective communication, relationship building and teamwork. It also supports creating a positive work environment that values individual contributions and fosters teamwork. As a managing leader
, you will guide your team in effective communication strategies, foster strong interdepartmental relationships and model collaboration.

This competency focuses on adaptability, personal development and the advocacy and embracing of progressive change. You will be challenged to explore continuous learning opportunities to achieve excellence and foster a culture of growth and innovation. As a managing leader
, you will build buy-in for change among team members, support their development and effectively manage team dynamics to achieve business results. You will also champion the benefits of change and encourage innovation and the generation of new ideas.

Underlining the importance of innovative problem solving, challenging the status quo and strategic thinking, this competency is vital for driving excellence and leadership. This competency challenges to take initiative beyond one’s immediate responsibilities. As a managing leader
, you will effectively problem-solve through creative methods, lead changes with optimism and motivate the team by setting clear expectations and recognizing performance.

This competency focuses on taking responsibility for performance goals, proactive collaboration and accountability. It highlights the significance of each team member taking ownership of their role and contributions while demonstrating leadership qualities regardless of their position. As a managing leader
, you will build and maintain collaborative relationships across the organization, seek constructive feedback and ideas for improvement and hold the team accountable for business impact while supporting their development.

The Director, Retail Delivery leads the performance of an assigned region within Lighthouse Credit Union’s branch network and directly oversees Branch Managers. Reporting to the VP, Community Banking, this role translates retail strategy into consistent execution across sales, service, operations, people leadership, community engagement, and financial performance. The Director, Retail Delivery develops Branch Managers, strengthens accountability, and ensures each branch delivers a consistent, high-quality member experience while achieving membership, deposit, loan, referral, operational, and profitability objectives.

This leader uses data, market insights, and cross-functional partnerships to identify growth opportunities, resolve performance barriers, and support sustainable results.

The ideal candidate brings multi-site retail banking experience, strong business acumen, sound judgment, and a demonstrated ability to coach leaders, manage change, and build high-performing teams grounded in Lighthouse Credit Union’s mission, values, and member-first philosophy.

• Dover, NH
• Exeter, NH
• Portsmouth, NH
• Sanford, ME
• Biddeford, ME
• Westbrook, ME
• Portsmouth Naval Shipyard

• Provides leadership and oversight for sales, service, operational, staffing, scheduling, safety, security, and member experience performance across assigned branches.
• Ensures Branch Managers maintain sound operations and comply with Credit Union policies, regulatory requirements, risk controls, audit standards, and established procedures.
• Reviews staffing models, member feedback, complaints, escalations, and repeat contacts to identify operational or service gaps and direct…