District Manager Parts & Service Hampshire
Listed on 2026-10-03
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Management
Operations Management, Area Manager, Client Relationship Management
Job Description
Field Work Arrangement:
This is a field-based position that requires up to 50% travel to dealerships within the assigned territory on a recurring basis. The selected candidate must currently reside within the territory New Hampshire and northern Massachusetts or be willing to relocate to Manchester, NH or a surrounding area approved by leadership within 60 days of the start date.
The District Manager, Parts and Service (DMPS) is a strategic field leadership role responsible for driving aftersales performance across a defined region. This position partners closely with dealership leadership to execute GM's Customer Care & Aftersales initiatives, improve customer satisfaction, and grow revenue. The DMPS leverages data-driven insights, operational expertise, and consultative influence to deliver measurable results in a dynamic and evolving automotive landscape.
The DMPS reports directly to the Zone Manager, Parts and Service and plays a key role in executing strategy with dealership operations.
- Demonstrate extreme ownership of district performance across Revenue, Customer Retention, and Customer Experience.
- Act as a trusted advisor to dealer leadership, fostering strong partnerships and strategic alignment.
- Drive revenue growth and achieve Key Performance Indicators (KPIs) through effective execution of all Customer Care & Aftersales (CCA) programs and initiatives.
- Lead standardized dealer contact processes, focusing on dealer-specific priorities and GM performance objectives.
- Analyze dealership marketing and merchandising strategies, offering actionable recommendations to increase service lane traffic.
- Develop and execute annual Business Plans, leveraging data-driven strategic insights to address market challenges and operational headwinds.
- Apply analytical thinking to assess dealership performance, identify trends, and implement targeted solutions and processes that improve operational efficiency and customer satisfaction.
- Operate with a high degree of autonomy, managing priorities and making decisions that drive business outcomes.
- Maintain a results-driven approach, consistently striving to exceed performance targets and deliver measurable improvements.
- Resolve aftersales customer concerns, including but not limited to:
- Service Parts Assistance Center (SPAC)
- Customer Assistance Center (CAC)
- Technical Assistance Center (TAC)
- Goodwill, Warranty, and Policy Requests
- Monitor and achieve key performance indicators (KPIs), including:
- Sales Reporting Tool (SRT) objectives
- Net Promoter Score (NPS)
- Customer Retention
- Service Training Standards (STS) compliance
- EV Training & Compliance
- Demonstrate deep understanding of Service & Parts Operations, including:
- Automotive Parts and Service Systems
- Dealer Operating Reports & Fixed Ops
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