Retail Sales Supervisor

How would you like a dynamic, fast-paced role where you'll directly impact a driven team's development and enhance the experience at a bustling small business? If that's what you're looking for, then consider joining White Birch Armory as our new full-time Retail Sales Supervisor!

Our Dover, NH team is hiring a motivated leader who can blend customer service, employee management, and hands-on work. We're not looking for a clock watcher; we need someone who can dive in headfirst and ensure accountability for you and your team.

• $20.00 per hour
• Bonus structure
• 100% employer-paid health and dental insurance
• Vision
• PTO
• Professional development opportunities
• Flexible schedule
• Growth opportunities
• Mentor/apprentice program
• A 401(k) with company match
• Generous employee discount
• Free classes
• Company parties
• Employee use of company recreational items

This position typically works from 10:00 am to 8:00 pm
, including weekends.

You'll be at the heart of our retail operations, assisting customers with whatever they need and motivating your team to do the same! While you'll have a hand in the day-to-day responsibilities, your main focus will be on fostering team members' growth and developing their skills. You'll oversee sales staff and range safety officers' activities, identifying areas for improvement and providing effective training to address and fill knowledge gaps.

Through one-on-one coaching, training, and mentorship, you'll help team members thrive in their individual roles. You'll also handle leadership functions like scheduling staff, onboarding new employees, conducting performance evaluations, and performing disciplinary actions when appropriate. Your inspirational leadership will support our day-to-day and long-term success!

• Talent for motivating staff and ensuring individual accountability
• Ability to thrive in a fast-paced retail environment
• Ability to make sound operational decisions
• Strong conflict resolution and de-escalation skills
• Proficiency with Microsoft programs and retail operational systems, such as a POS

It's not required, but a bachelor's degree in business (or a related field) would help you stand out as an applicant. Preference will be given to candidates with experience in retail sales, customer service, or retail leadership.

At White Birch Armory, a Service-Disabled Veteran-Owned Small Business (SDVOSB) based in Dover, New Hampshire, we are committed to delivering a high standard of safety, education, and customer experience in the firearms industry. Our team supports a range of services, including firearms training, retail sales, and range operations. This role offers the opportunity to build practical skills, contribute to a professional team environment, and work in a setting that values accountability, knowledge, and consistent execution.

If you are looking for a structured, hands-on role with clear expectations and growth potential, White Birch Armory offers a strong foundation to develop your career.

Must have the ability to pass a background check.