Key Account Manager

Overview

Role

Summary:

The Key Account Manager (KAM) is responsible for managing and nurturing relationships of assigned accounts, primarily T&D utility companies, within the KAM’s assigned territory, driving growth and assuring client satisfaction. This role focuses on strategic account management to increase wallet share of clients’ budgets allotted to solutions aligned with Megger’s business objectives. The KAM directly manages high-value territorial accounts, maintains client relationships at all levels (technician to executive), and is responsible for overall quota attainment at each account.

In collaboration with Regional and Strategic Account Managers, Regional Business Unit Leads, and Product Specialists, the KAM ensures alignment on global and regional initiatives, fosters customer satisfaction, and strengthens the health of the sales pipeline.

New England States (ME, NH, VT, MA, CT, RI, upstate NY)

• Directly manage high-value and strategic territorial accounts, ensuring consistent engagement and satisfaction
• Maintain relationships with key customer stakeholders at all levels to strengthen long-term partnerships
• Develop account plans aligned with customer initiatives and company objectives, identifying opportunities for growth and expansion
• Present new products and/or services for upselling or cross-selling to drive revenue growth within each account
• Research opportunities for partnerships and strategic alliances to increase Megger visibility and viability internal and external to each account
• Represent the entire company portfolio to all applicable customer groups to find applications and opportunities for positioning Megger solutions
• Address customer issues promptly and effectively to ensure satisfaction and business relationship continuity

• Partner with Regional Business Unit (RBU) Leads, Product Specialists, and internal stakeholders to deliver integrated customer solutions
• Provide market feedback and customer insights to inform business unit strategies and product development
• Utilize CRM for monitoring key performance indicators including customer visits, calls, emails, opportunities, and lead management
• Maintain the sales pipeline for accurate forecasting and provide monthly reports for key account activity level and client satisfaction visibility
• Identify risks and opportunities within the accounts and implement corrective actions as needed

• BA/BS degree or 10 years electrical field experience
• 3-5 years’ sales experience, preferably in related industry
• Demonstrated experience of penetrating and growing accounts from entry level to executive
• Demonstrated experience and knowledge of test instruments/applications used in the electric power industry
• Familiarity/interest in social media, and technologies that shape our lives
• Attention to detail mentality and appreciation of product budgets and deadlines
• Strong communication skills
• Well organized, ability to multiplex effectively across a variety of tasks/responsibilities
• Ability to effectively execute strategies under minimal supervision
• Strong organizational/personal interaction skills
• Experience with a CRM platform, Excel, Word, and Outlook