Key Customer Specialist Floater​/Eastern Time Zone

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Regular Full-Time NH, US

30+ days ago Requisition

Join the largest privately held promotional products company in the US.

• Enjoy a competitive compensation package.
• Full benefits package that includes Education Reimbursement and 401k (with match).
• Optional - Work remotely from home for added flexibility.

Under the direct supervision of the assigned Total Care National Service Director and Area Service Manager, and applying continuous improvement tools and concepts, serve as the primary contact for an assigned number of our high‑volume sales partners in the absence of their assigned KCS. Establish and maintain strong relationships with assigned sales partners, their clients, and their KCS, identifying and supporting their needs.

Monitor service levels, track sales goals, and assist in meeting targets. Negotiate pricing with Production Partners as needed, obtain quotes, and order samples from preferred suppliers. Stay updated on industry trends to deliver timely, innovative customer solutions.

Duties include but are not limited to:

• Follow through on all orders, claims, and all issues pertaining to the assigned sales partners, from start to finish. In addition to sales research, write up and/or enter orders in Geiger’s online order entry system.
• Maintain oversight of order margins and commission structures, including managing and calculating commission splits and ensuring healthy margins for Geiger. Perform shipping follow up and claims activities as needed. Conduct research and resolve problems presented by personnel from other functions. Identify opportunities to transfer sales or potential sales to a more appropriate business unit.
• Support and coordinate the implementation of client Pop Up Stores during coverage periods, including but not limited to obtaining mock-ups for posted products, product pricing, entering orders, and maintaining tracking spreadsheets for order completion.
• Develop comprehensive knowledge of billing and receivable functions to ensure orders are being processed accurately in accordance with special customer needs. Work with personnel in these areas to set up and monitor special procedures required to meet customers' specific needs.
• Provide strategic direction and leadership to specialist functions within the department to assist in attaining goals. Provide enhanced direction and coordination to specialist functions within Total Care including but not limited to Billing, Billing Expediting, Accts Receivable and Claims. Actively participate in the development and execution of marketing plans, including creating custom presentations and mock-ups for client proposals.
• Coordinate custom orders through Total Care. Educate sales partners and customers on all matters regarding products and services. Understand product safety laws and ensure all purchasing adheres to Geiger's and the industry's guidelines for labeling and testing.
• Control and monitor sample costs to stay within business development funds. Coordinate activities with creative and other support personnel as required. Use necessary tools, such as sales analysis, profitability analysis and corporate branding guidelines to promote sales growth and gain opportunities.
• Participate in industry committees, task groups, and training teams to share knowledge, discover industry trends, and contribute to educational processes within the department.
• This position will require direct contact with sales partners and their customers. Maintain regular communication with Regional Managers for assistance in determining appropriate service guidelines and to discuss special requests or needs that are outside the Key Customer Specialist's authority.
• Take an active role in the sales and marketing aspects of potential Global accounts, including product selection, assistance in RFPs, creation of Power Point presentations on Geiger's capabilities, assistance in creation of mock websites, and strategic input on…