Sales Representative

Stoddard, NH

The Sales Representative drives profitable sales growth by engaging potential customers, cultivating new and repeat business, delivering product expertise, and collaborating with the sales team to ensure exceptional service and strong customer relationships.

The Sales Representative is responsible for increasing sales revenue in the region and for all direct interactions with potential customers of Carlisle Wide Plank Floors. Specifically, the Sales Representative conducts detailed phone conversations about our products, business philosophy, and commitment to service excellence. In addition to responding to incoming inquiries, they aggressively pursue repeat business and explore all avenues to develop new business relationships and opportunities.

They are responsible for initiating follow‑up contact to provide each customer with the information necessary to place orders. They are also expected to work cooperatively and effectively as a member of both their designated sales team and the larger Carlisle sales force. This includes, but is not limited to, positive group interaction, role modeling, sharing responsibilities, and collaboratively solving issues as they arise.

Business Acumen:

• Responds to incoming inquiries (via telephone, email, etc.) about the products and services available through Carlisle Wide Plank Floors.
• Works diligently to identify, pursue and secure new business relationships with professionals in the trades through both individual and group focused prospecting.
• Continually builds profitable business relationships with potential repeat customers by regular documented re‑engagement contact and customer service excellence.
• Identifies potential problem situations and acts accordingly to ensure a swift and positive resolution.
• Is committed to initiating and increasing personal product knowledge and sales skills through regular training and individual consultation.

Managing and Mentoring:

• Guides Client Partners through appropriate correspondence as necessary with regarding customer inquiries.
• Guides Client Partners through completion of accurate customer documentation as required.

Reporting and Clerical:

• Maintains ongoing contacts with designated support persons.
• Reviews and coordinates customer correspondence including sales proposals.
• Maintains appropriate documentation of customer contact in CRM – ensuring up to date, accurate information.

General:

• Meets personally with visitors, walks them through showroom and answers questions as presented.
• Is available and able to respond positively to post sales questions, comments and areas of concern.
• Shows willingness and ability to attend national trade shows, regularly visit job sites, and represent Carlisle Wide Plank Floors with requested sales presentations.

• Excellence in communication, teamwork and cooperation with other departments
• Superior listening skills demonstrated with both internal and external customers
• Work to established priorities; will assist in reprioritizing when necessary.
• Flexibility, and an appropriate sense of urgency as situations require·
• Dependability and follow-through
• Accountability for individual and team goals – Assists team members as required
• Distinguishes self by identifying problems, offering and implementing creative solutions.
• Works closely with other departments to ensure a productive work environment.
• Trust and respect for colleagues
• Commitment to Quality and Continuous Improvement
• Commitment to innovation, initiative, and enthusiasm
• Continuously learn about and expand knowledge of Carlisle products and processes.

Education, Experience and Competencies

• Minimum High School / GED required; college degree preferred.
• Exhibited customer service excellence.
• Demonstrated ability to meet and/or exceed annual sales targets.
• Positive and pleasant attitude.
• Ability to change priorities quickly and often.
• Strong attention to detail and organizational skills.
• Exhibited ability to work cooperatively as a member of a team.
• Superior computer skills.

Language Skills

• Excellent verbal communication skills, including…