Account Manager

Bodycote Offers:

Pay Range

$110,000 - $120,000 plus Sales Incentive Plan based on skills/experience

401k Match, Medical, Dental, and Vision Plans for Employees and Families

Our people are the heart of our business. As the world’s largest provider of thermal processing services, Bodycote employs thousands of highly skilled staff around the globe, including some of the best engineers, scientists, and technicians in the industry.

Come join our team!

Due to the nature of our business and a heavy industrial market, Bodycote deems this position to be safety-sensitive

Based in the Eastern ADE region, this position manages relationships and customer service for accounts at the plant level, including inside and outside sales. The incumbent, under the general direction of the Regional Sales Manager, will also generate quotations and work with customers and plant personnel to establish production expectations. The Account Manager will work to cultivate new business opportunities, expand the customer base, and explore new markets.

The Account Manager adds value to the plant by serving as the focal point for the cultivation, retention, and expansion of business opportunities with customers.

• Develop a trusted advisor relationship with key customer stakeholders, potential customers, and executive sponsors.

• Conduct sales calls, receive and respond to phone inquiries from customers and potential customers.

• Conduct customer feedback interviews/surveys.

• Develop and deliver quotations and provide clarification of customer requirements.

• Partnering with employees at the plant level to monitor progress of work to meet customer expectations.

• Project Management.

• Will have access to proprietary and third-party information necessary to the business and, as such, will perform duties ethically and professionally.

• Performs other tasks as assigned or dictated by position.

• Must have the ability to report for work on time, follow directions, interact effectively with co-workers, understand and follow rules and procedures, and accept constructive criticism.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position must satisfy ITAR compliance requirements; therefore, candidates must be U.S. Citizens or Permanent Resident Card Holders.

• Education – High school education or equivalent; college degree preferred.

• Must demonstrate the ability to read, write, and communicate in the English language.

• Experience necessary – ten years in sales, customer service, or related field.

• Demonstrate good judgment in fostering positive customer relationships.

• Ability to quote pricing, manage expectations for process and delivery.

• Exercise tact and ability to partner with the customer to resolve issues.

• Problem-solving skills to meet customer expectations.

• Communication skills with employees at all levels to achieve the goal of exceptional customer service.

• Advocate for the quality of our products and services.

• At all times, conduct in accordance with Bodycote policies and procedures.

• Commitment to ethics in all interactions.

• Must possess or be able to develop a working knowledge of Nadcap, project tracking, FAA manual, AMS, and Mil Specs, process capabilities, competition capabilities, competition costing, general braze and heat treat processes, utilization, ESA/VSE/SPS procedures, proper planning practices, and equipment…