Security Officer - Per Diem

Salary Range: $21.00-$38.00 per hour.

Provides a safe and secure environment for hospital patients, visitors, and employees by enforcing hospital security regulations and continuously monitoring for and reporting potential safety hazards and unusual occurrences in a timely manner through patrol of assigned areas. Investigates complaints or potential criminal conduct; assists in restraining patients as necessary; provides protective services. Possesses and exhibits excellent customer service skills. If applicable, responsible for the arrest of criminal suspects under the authority of a State Special Police license.

• Patrol assigned areas, giving particular attention to areas where security problems have occurred.
• Identify unsafe conditions and improperly secured areas/property to help prevent theft, injuries, or damages to hospital property, patients, visitors, and employees.
• Maintain strict confidentiality standards at all times.
• Investigate thefts, shortages, and other complaints involving potential criminal misconduct by questioning individuals involved with specific incidents; notify appropriate law‑enforcement agencies of potential or real civil or criminal misconduct; detain suspicious individuals as appropriate; when authorized, make arrests; participate in subsequent court proceedings as required.
• Prepare and submit written reports in a complete and accurate manner; make notations in the log of all incidents; keep the Supervisor informed at all times.
• Maintain accountability for valuables, property, and forms of evidence coming into the incumbent's custody; ensure safekeeping; maintain documentation.
• Perform as dispatcher utilizing state‑of‑the‑art integrated security systems; radio dispatch personnel to respond to occurrences and phone calls for assistance; provide and maintain documentation.
• Participate in assistance with workplace and domestic victims; respond to medical emergencies; when authorized, assist in the restraint of patients; involved in the protection of dignitaries; control pedestrian and vehicular traffic.
• Voluntary participation in various departmental committees, task forces, and teams.

Bachelor's Degree in Criminal Justice preferred.

Can this role accept experience in lieu of a high school degree? No.

• Class D Passenger Vehicle Driver's License [State License] – Generic – HR Only preferred.
• Basic Life Support (BLS) Certification – Data Conversion – Various Issuers preferred.
• Basic Officer Certification (CHSO) – International Association for Healthcare Security & Safety preferred.
• Supervisory Certification (CHSS) – International Association for Healthcare Security & Safety preferred.
• Personal Driver's License (New Hampshire) – New Hampshire Division of Motor Vehicles preferred.
• MGH Security RMV Check/Registry of Motor Vehicles Driving Report – MGB Internal preferred.

Experience in hospital, security/police, emergency medical, or customer services: 3–5 years preferred.

• Strong interpersonal communication and customer service skills; recognize, acknowledge, respect, and effectively interact with all people, establish positive relationships, and gain trust and respect.
• Ability to de‑escalate anxious/stressed people and manage aggression.
• Work effectively both independently and in teams; multitask.
• Strong problem‑solving skills.
• Critical and analytical thinking, good judgment, prioritization, industriousness, and creative solutions for positive outcomes.
• Customer service orientation: accessible, energetic, concerned, empathetic, positive attitude, collaborative, and flexible.
• Display a positive image, tact, and diplomacy; actively listen and articulate effectively.
• Understand community policing, risk analysis, and crime prevention concepts and practices.
• Strong writing skills to provide and maintain documentation that supports data.
• Intermediate computer skills: typing and use of database software.

• Standing Frequently (34–66%)
• Walking Frequently (34–66%)
• Sitting Occasionally (3–33%)
• Lifting Frequently (34–66%) 35lbs+ (with assisted device)
• Carrying Frequently (34–66%) 20lbs–35lbs
• Pushin…