Swiss CNC Field Service Technician – CNC Machine Tools

Location: Burlington, VT (territory covers New England) |
Schedule: Full-time, field-based with extensive travel

An established CNC machine tool builder is seeking a Swiss CNC Field Service Technician to support customers throughout the New England region. This role is critical to keeping precision CNC machine tools running at peak performance through hands‑on installation, troubleshooting, and repair work at customer sites.

• Travel to customer sites throughout New England to install, troubleshoot, repair, and maintain CNC machine tools, controls, and related equipment
• Perform preventive maintenance and identify opportunities for performance improvement
• Diagnose and resolve issues with mechanical, electrical, pneumatic, and hydraulic components
• Utilize manuals, technical documentation, and internal/vendor support to troubleshoot complex problems
• Clearly communicate equipment status, repairs, and recommendations to customers
• Accurately complete and submit service and installation reports
• Ensure customer commitments are met with a high standard of professionalism and technical excellence
• Build and maintain positive relationships with vendors, suppliers, and customers
• Stay informed on new technologies and product updates through ongoing training and technical seminars
• Maintain deep technical knowledge of all equipment lines represented by the company
• Perform other duties as assigned

• High School Diploma or GED from a technical school required
• 2+ years of hands‑on experience repairing CNC machinery
• Proficient with precision measuring tools such as dial indicators and micrometers
• Experience with rotating machinery, spindles, and precision bearings
• Strong understanding of CNC controls and basic electrical, pneumatic, and hydraulic schematics
• Advanced troubleshooting skills with high attention to detail and technical accuracy
• Ability to read and interpret technical drawings and schematics
• Proficiency in Microsoft Office and other relevant business software
• Valid driver's license required and ability to travel up to 100% throughout the assigned territory
• Comfortable interacting professionally under pressure with customers and colleagues

This position offers the opportunity to play a critical role supporting customers by maintaining and repairing CNC machine tools, working directly in the field across the New England region.