Resource Specialist, Primary Care

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Mass General Brigham Medical Group, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary Are you passionate about helping individuals access the resources they need for better health and well-being? We are seeking a Resource Specialist to provide vital support to patients by assisting with transportation, affordable accommodations, and access to community resources. This role works closely with social workers and community agencies to ensure that every patient receives the care and support they need.

Our Resource Specialist will work directly with social workers to manage work-ques and help align patients with the right resources.

Why Join Us? Hybrid Work Environment – Work both remotely and in the office, balancing flexibility with collaboration based on business needs. Typically, our Resource Specialist works 3-4 days from home and 1-2 days on-site per week. On-site location located in Dover, NH. Impactful Work – Help patients navigate essential services, ensuring they receive the care they deserve. Collaborative Team Environment – Work with dedicated healthcare professionals committed to patient-centered care.

Opportunities for Growth – Develop your skills in patient advocacy, case management, and social services coordination.

What You’ll Do:

Assist patients with transportation arrangements for medical appointments and ongoing treatment.

Help locate affordable housing and accommodations for patients in need.

Research and maintain up-to-date community resource information.

Collaborate with social workers and community agencies to coordinate patient care.

Educate patients and families on available resources and how to access them.

Organize and distribute brochures, applications, and informational materials about support services.

Qualifications

Qualifications:

Education:

High school diploma required;
Associate’s Degree in a related field preferred.

Experience:

2-3 years in healthcare, social services, or a related field preferred.

Bilingual Spanish strongly preferred.

Skills & Abilities:

Familiarity with community resources and social services

Strong communication, advocacy, and problem-solving skills

Ability to build effective relationships with patients and families

Strong organizational and crisis intervention skills

Ability to thrive in a fast-paced healthcare environment

Additional Job Details (if applicable)
Remote Type Hybrid Work  Location
10 Members Way Scheduled Weekly Hours
40

Employee Type Regular Work  Shift Day (United States of America)
Pay Range $22.35 - $25.28/Hourly Grade3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications;

however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:0400 Mass General Brigham Medical Group, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation,…