Student Success & Retention Advisor

Position Details

Position Title: Student Success Specialist

Job Category: Administrative Staff

Salary Range: $67,013 - $69,693

Position Type: Full Time

Department: Academic Advisement

Work closely with the college’s early alert and intervention system to help increase the rate of student success and retention. Participate in recommending, using, and monitoring systems to provide advising, tracking of registrations, and to support new and continuing students. Assist the Coordinator of Advisement and Retention with analyzing the performance of the Advisement and Student Success Center. Collaborate with the TASC team annually to review the New Student Advisement and Registration program to ensure the program can meet the needs of all students.

Evaluate and develop advisement opportunities in a variety of methods. Assist with developing and implementing programs and communication plans designed to enhance and monitor the onboarding, persistence, and retention of first-year students. Support students with college transition, setting academic goals, registration, and connecting them to campus resources, services, and other opportunities to increase their college success through one‑on‑one and/or group virtual and face‑to‑face sessions.

Use a variety of methods and technology to communicate proactively and regularly with students based on their specific needs, assisting them accessing campus resources to increase their chances of success. Collaborate with the appropriate administrator/supervisor to be knowledgeable of the variety of student support resources available to students; assist with the development of programs and services that support student success.

Education: Master’s Degree in Student Personnel Services, Counseling, or Higher Education.

Experience: Minimum of three years’ experience in student advisement, counseling, admissions or registration services at an institution of higher education; community college preferred. Experience working with diverse student populations (first‑generation, adults, veterans and/or underserved).

Skills: Able to effectively advocate for students. Strong communication skills – verbal and written. Skills in listening and asking appropriate questions; awareness of others’ reactions and the ability to adjust actions accordingly. Skilled in identifying the nature of problems; developing approaches for implementing an idea or solution to a problem; and evaluating the success of an idea in relation to the demands of the situation.

Knowledge of various computer software, especially database programs and Microsoft Office.

This is an in‑person position. Monday – Friday 8:30 am to 4:30 pm with a staff rotation of one late night twice a month from 10:30 am to 6:30 pm.