Project Manager, Operations Management, Project & Program Management

Description

Reporting directly to the Chief Operating Officer (COO), the Project Manager provides critical executive, administrative, and developmental support to the Operations team, which includes the COO, VP of Safety and Regulatory Compliance, SVP of Site Operations, and Director of Facilities, among others. The Project Manager is responsible for leading complex, cross-functional operational initiatives that advance Zufall Health's strategic priorities and improve organizational performance.

This position manages projects from conception through implementation, ensuring milestones, budgets, timelines, and measurable outcomes are achieved. The Project Manager partners with operational, clinical, administrative, and executive leaders to drive process improvement, implement new initiatives, monitor key performance indicators (KPIs), and ensure projects deliver sustainable results aligned with the organization's mission. The ideal candidate is a highly organized and analytical professional with exceptional project management, facilitation, and change management skills who thrives in a fast-paced healthcare environment.

Full-time

Reporting directly to the Chief Operating Officer (COO), the Project Manager provides critical executive, administrative, and developmental support to the Operations team, which includes the COO, VP of Safety and Regulatory Compliance, SVP of Site Operations, and Director of Facilities, among others. The Project Manager is responsible for leading complex, cross-functional operational initiatives that advance Zufall Health's strategic priorities and improve organizational performance.

This position manages projects from conception through implementation, ensuring milestones, budgets, timelines, and measurable outcomes are achieved. The Project Manager partners with operational, clinical, administrative, and executive leaders to drive process improvement, implement new initiatives, monitor key performance indicators (KPIs), and ensure projects deliver sustainable results aligned with the organization's mission. The ideal candidate is a highly organized and analytical professional with exceptional project management, facilitation, and change management skills who thrives in a fast-paced healthcare environment.

• Lead multiple complex, enterprise-wide operational projects simultaneously, ensuring timely completion within scope and budget.
• Develop comprehensive project plans, timelines, work breakdown structures, risk mitigation plans, communication strategies, and implementation roadmaps.
• Coordinate cross-functional project teams while maintaining accountability for project deliverables.
• Facilitate project meetings, document action items, monitor progress, and remove barriers to successful implementation.
• Prepare executive-level project updates, dashboards, presentations, and status reports for senior leadership and the Board as appropriate.

• Support the COO in executing strategic operational initiatives across clinical and non-clinical departments.
• Lead projects related to patient access, scheduling optimization, care coordination, facilities, pharmacy operations, revenue cycle, support services, technology implementation, workflow redesign, and other operational priorities.
• Analyze existing workflows and recommend process improvements using Lean, Six Sigma, PDSA, or other performance improvement methodologies.
• Identify operational risks and develop mitigation strategies to support successful project outcomes.

• Assists with the tracking and organization of biannual Employee Satisfaction Surveys including assigning and reminding staff of deliverables, setting deadlines, compiling data and averaging scores by site and provider; and disseminating results to individuals.
• Develop meaningful project metrics and performance dashboards.
• Establish baseline performance measures and monitor progress toward defined goals.
• Analyze operational data and identify trends, opportunities, and barriers.
• Produce regular KPI reports that support data-driven decision making.
• Ensure projects include measurable outcomes, sustainability plans, and post-implementation evaluations.

• Patient access and third-next-available appointment
• No-show and cancellation rates
• Patient satisfaction
• Provider productivity
• Cycle time improvements
• Financial performance
• Pharmacy growth metrics
• Quality measure performance
• Revenue enhancement
• Operational efficiency indicators
• Employee engagement and adoption measures

• Monitors the HIPAA consent internal audit in Tableau and reports findings to the VP of Safety and Regulatory Compliance.
• Assists with completion of required HIPAA monitoring activities in Zufall's compliance platform.
• Coordinates and completes the annual Hazard Vulnerability Analysis for each Zufall facility in collaboration with the SVP of Site Operations and site…