Customer Relationship Associate; Teller North Dover

Position

Customer Relationship Associate (Teller) – Full‑Time – North Dover

Dover, OH – 141 W. Ohio Ave, Dover, OH 44622

371

1

Financial Center Manager

Non‑Exempt, Hourly Position

Full‑Time

As the first face our customers see, you set the tone for their entire experience with First Federal Community Bank. You’ll create lasting impressions by delivering exceptional service and making every customer our top priority.

In this role, you’ll educate customers on solutions for their financial needs, promote First Federal products and services, and build strong relationships through meaningful, engaging interactions while handling personal transactions with accuracy and care.

Your active participation in organizations and community events demonstrates First Federal’s commitment to invest in our community. You’ll embrace opportunities for professional growth, collaborate with a supportive team, and bring attention to detail that makes you an essential part of our success.

• Welcome customers and create memorable experiences that make them feel valued.
• Receive deposits, cash checks, process withdrawals, and handle transactions with accuracy and care.
• Educate customers on financial solutions, promote First Federal products and services, and build strong relationships through engaging interactions.
• Answer questions about debit cards, online banking, and other services; both in person and over the phone.
• Balance your cash drawer daily and maintain a well‑stocked, organized workstation.
• Demonstrate knowledge of all financial services to cross‑sell products that meet customer needs.
• Embrace ongoing professional development and utilize Learning & Development tools to grow your skills.
• Represent First Federal with integrity and enthusiasm at community events and organizations.
• Adapt to changing business needs with a positive attitude, solve problems quickly, and maintain high ethical standards.

• High school diploma or equivalent.
• Strong customer service skills and a passion for helping others.
• Good computer skills and interpersonal communication skills.
• Ability to operate office equipment, including computer, calculator, copier/fax, and scanner.
• Basic knowledge of debits and credits (or willingness to learn).
• Ability to multitask and adapt to change.
• Ability to complete an in‑house training program.
• Attention to detail and accuracy in handling transactions.
• Professionalism, integrity, and adaptability in a fast‑paced environment.
• Commitment to personal growth and community involvement.

• Consistent Schedule
  :
  Enjoy a predictable schedule with no rotating shifts, so you can plan your life with confidence.
• Weekends
  :
  We are only open a half‑day on Saturdays and always closed on Sundays.
• Holidays
  :
  You will have up to 13 paid holidays.
• Benefits
  :
  Health, Dental, Vision and 401(k) with generous bank match.
• Paid Time Off
  :
  Generous amount of paid time off available after 90 days of employment – plus paid volunteer time to support non‑profits important to you.
• Professional Growth
  :
  Dedicated training department at our Dover, OH Headquarters committed to your development, with opportunities for on‑the‑job training.
• Great Place to Work Perks
  :
  Birthday recognition, milestone anniversary recognition, annual wellness fair, loan discounts, deposit account perks, on‑site fitness center in North Dover.
• * Eligibility requirements.

First Federal Community Bank is an equal employment opportunity employer.