HH Skilled Nursing LVN PRN

Eastman Credit Union is seeking a Director of Information Technology. This role serves as a senior leadership executive in charge of I/T operations, responsible for the design, development, release, and maintenance of all enterprise technology systems, applications, and services. This position reports to the Chief Information Officer and is an onsite position in our corporate office in Kingsport, TN.

Other key job duties include technology and strategic planning, vendor management, service management, change management, financial management, project management, disaster recovery, information security operations, and workforce management, among others.

This person will have a diversified background of technical management experience, demonstrated ability to leverage appropriate technology solutions for business needs, and a sustained history of successfully leading people. Proven success managing I/T with a service‑oriented approach is a must.

• Oversee I/T teams that perform daily operational support and maintenance of all I/T systems – including both third‑party and internally managed applications and systems.
• Responsible for execution of the annual I/T strategic plan. Assist in the development of I/T strategies that closely align with ECU’s strategic priorities.
• Oversee I/T change management process to help minimize operational impact and ensure proper due diligence.
• Ensure a robust I/T disaster recovery and business continuity solution is established and extensive testing of this solution is performed at least annually.
• Facilitate effective communications across I/T and with business units.
• Promote a culture of information security awareness and ensure proper information security processes are in place throughout I/T operations. Support the Manager of Information Security in all remediation efforts.
• Direct financial aspects of I/T operations, including capital and expense budgeting, technology proposals/justifications, and strive for effective cost management.
• Oversee I/T vendor management responsibilities for current and potential business partners.
• Stay current with developments in new technologies and platforms applicable to the credit union industry.
• Ensure identification and implementation of best practices for optimizing application and infrastructure cost, improving system performance, and ensuring service level requirements are met.
• Direct the development and maintenance of enterprise technology standards, governance processes, policies, guidelines, and procedures, and performance metrics.
• Oversee I/T responsibilities related to internal and external audits and examinations.
• Serve as an effective risk and compliance manager in accordance with ECU, industry, and regulatory requirements.
• Lead special and cross‑functional projects/teams as needed.

• ECU I/T management and staff
• ECU Manager, Information Security
• ECU business unit leaders, executive management, and Board of Directors
• Third‑party vendors, examiners, auditors

Education: Bachelor’s or master’s degree in computer science, information systems, business administration or related field, or equivalent work experience.

Experience /

Skills:

• Ten or more years of I/T experience.
• Five or more years of progressive I/T leadership responsibilities. Senior management experience preferred.
• Extensive experience in managing complex technology environments requiring 24/7 support.
• Strong business acumen and business planning skills.
• Expertise in budget planning, financial management, and resource management.
• Broad knowledge of current and emerging technologies, technology directions, and strategic application to business needs.
• Exceptional multi‑tasking and project management skills, including the ability to effectively deploy resources and manage multiple projects of diverse scopes in a cross‑functional environment.
• Excellent oral and written communication skills, including the ability to explain technology solutions in business terms, establish rapport, and persuade others.
• Ability to continuously improve operational efficiency, service delivery, and information management across all lines of business and technology platforms.

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.