Coordinator, Exam Development

CompTIA is a leading voice and advocate for the $5 trillion global information technology ecosystem; and the estimated 75 million industry and tech professionals who design, implement, manage, and safeguard the technology that powers the world’s economy.

Through education, training, certifications, philanthropy and market research, CompTIA promotes industry growth; the development of a highly skilled workforce and a commitment to creating an environment where innovation happens, and the opportunities and benefits made possible through technology are available to all.

The Coordinator, Exam Development manages all aspects of workshop logistics. This role plays a critical role in ensuring smooth and successful SME workshops held at CompTIA’s HQ office suite. This role provides comprehensive administrative, operational, and logistical support for the Exam Services team.

This candidate needs to be based in the Chicago area and will be required to come onsite 50% of the time.

• Coordinate and maintain the calendars/schedules of the Exam Services Team for both workshop related meetings and/or internal CompTIA business meetings
• Order all catering along with beverages and snacks (as needed) for workshops and communicate with applicable departments/staff regarding catering logistics
• Create, maintain, and improve (as needed) electronic record-keeping for agreements, applications, resumes, and other SME-related information and data.
• Support Exam Services Team by handling vendor/ participant billing/invoicing
• Support exam development team by creating, maintaining, and improving electronic filing systems for SME NDA’s, SME applications, SME resumes, and SME database
• Manage pre- and post-workshop communication with SMEs and Exam Services team.
• Create SME access accounts and account testing
• Coordinate post-workshop communication and set up and compile results of SME survey;
  Compile and distribute CEU letters
• Handle all SME-related invoicing, voucher requests and complete credit card receipt tracking, coordinating with accounting as needed
• Facilitate item review sessions during Exam Development workshops, including collaboration sessions and potential other session types
• Support exam services team by performing exam quality reviews, producing score reports, and performing quality reviews as needed
• Co-manage remote item writing efforts as needed.
• Act as back up when necessary, by covering the basic roles and responsibilities of the other members of the Exam Services team. (i.e., access to secure documents, security room, SFTP site, and manage SME meetings, etc.); assist in the facilitation of workshops as needed
• Attend occasional dinners with SME groups as a CompTIA liaison.
• Other administrative duties as needed.

• Data Accuracy of communications, schedules, menus, financial and process documentation
• Customer (SME) satisfaction with workshop structure
• Customer (SME) satisfaction with resources
• Customer (SME) satisfaction with food

• Employees are expected to model CompTIA's values and reflect them in how they work and collaborate.
• Participate in required and role-relevant training to maintain skills, ensure compliance, and support ongoing professional development.
• May be required to travel based on role responsibilities and business needs.
• Please note that this job description is not intended to provide an exhaustive listing of tasks, activities, or responsibilities required of the employee in this role. Tasks, responsibilities, and duties may change without notice.
• Skills and Qualifications
• Strong communication and interpersonal skills
• Excellent organizational skills, including multitasking, time management, and attention to detail
• Experience with building and maintaining positive business relationships
• Ability to budget appropriately and process payments
• Proven experience with meeting/event planning

• Degree preferred but not required for the role
• 0-2+ years of direct experience in related field

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