Document Control Clerk

Description

Location: Downers Grove, IL
Schedule: Monday–Friday, 7:00am – 3:30pm
Pay: $17.00 - $19.00 per hour + Quarterly Bonuses

Info Send is a family-owned print and mail manufacturing company with over 30 years of success serving clients nationwide. We offer a stable, team-oriented environment where employees can build long-term careers and make a direct impact.

We are seeking a detail-oriented Document Control Clerk to join our Production team. In this role, you'll ensure customer mailings are assembled accurately, verified for quality, and prepared for timely delivery. This position is ideal for someone who enjoys hands‑on work, values precision, and thrives in a fast‑paced production environment.

• Assemble and prepare customer mailings by matching documents, envelopes, and inserts.
• Verify document accuracy and ensure each mailing is complete before processing.
• Scan completed mail pieces and production documentation to maintain accurate tracking.
• Organize completed work for mailing and distribution.
• Separate and organize specialty mail pieces for processing.
• Identify and report quality concerns to ensure the highest level of accuracy.
• Collaborate with Client Services, Print, Mail, and Production teams to resolve issues and meet customer expectations.
• Assist with quality audits and special projects assigned.
• Maintain a clean, organized, and safe work area.
• Provide occasional front office support, including answering phones and greeting visitors when needed.
• Perform other duties as assigned.

• High attention to detail and commitment to quality.
• Strong organizational skills with the ability to manage multiple tasks.
• Self-motivated with a dependable work ethic.
• Ability to work independently and as part of a team.
• Strong communication and problem‑solving skills.
• Basic computer skills, including Microsoft Word and Excel.
• Ability to lift up to 30 pounds and move carts throughout the workday.
• Previous production, mailroom, warehouse, manufacturing, or document processing experience is a plus, but we’re willing to train the right candidate.

• Stable, family-owned company
• Quarterly bonus program
• Medical, Dental, Vision, and Life Insurance
• 401(k) with Company Match
• Paid Time Off, Sick Leave, and Holidays