Telecommunication Operator

Department:

11593 Advocate Good Samaritan Hospital - Communications

Part time

Yes

25

Monday-Friday 3pm-11pm

$18.85 - $28.30

Ensure effective and efficient operation of paging system, AmCom Answering Service, Alcatel communication systems, and other department related equipment (fax, printers, computer, etc.)1)
Process incoming calls for patients, staff, physicians, and public in a courteous and professional manner.
2)
Process outgoing calls for staff and physicians in a courteous and professional manner.
3)
Process incoming and outgoing calls on the Doctors Answering Service. Perform board checks to ensure a timely delivery of all messages(physician and office).4)
Record and transmit messages for physicians and office personnel on the Doctors Answering Service5)
Enter pager blocks for physicians. Enter physician vacation time and on-call information immediately whether on exception scheduler or Remarks.
6)
Assist patients, staff, and physicians in placing outgoing calls in a courteous and professional manner.
7)
Place long distance calls for staff/adminstration in a courteous and professional manner.
8)
Report all telephone equipment issues to Telecommunications Analyst by way of the Help desk9)
Report internal specific phone trouble to repair service to the Telecommunications analysts by way of the Help desk
10)
Assist in replacement service of patient telephones

Ensure the code team is dispatched following hospital protocol.
2)
Notify Cardiac Cath Lab of emergency procedures to be performed on off hours.
1). Dispatch cardiac code team for Code Blue’s, processing through amcom paging terminal, and announcing over the intercom system. Notify Emergency department when a house doctor isn't available.

Ensure accuracy in department procedure during external/internal disasters.
1)
Monitor bomb threat calls (i.e. taking notes, e.g., time, male/female, tone of voice, accent, etc.).2)
Make appropriate notifications immediately following a bomb threat3)
Make appropriate notifications for external/internal disasters and accurately log events as they occur.
4)
Make appropriate notifications when fire alarm is activated5)
Make appropriate notifications upon receiving a statement of severe