Program Manager - Provider Ramp & Growth

Program Manager
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- Provider Ramp & Growth Apply locations:
Downers Grove, Illinois time type:
Full time posted on:
Posted Todayjob requisition :
JR118266
** Program Manager - Provider Ramp & Growth
** At Duly Health and Care, you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do.
With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve.

** Benefits:*
* • Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.  
• Access to a mental health benefit at no cost.  
• Employer provided life and disability insurance.  • $5,250 Tuition Reimbursement per year.  
• Immediate 401(k) match.  
• 40 hours paid volunteer time off.  
• A culture committed to community engagement and social impact.  
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.
** KEY RESPONSIBILITES:
** The Program Manager, Provider Ramp is a critical operational leader responsible for designing, launching, and continuously improving a holistic program that accelerates time-to-productivity for newly hired physicians and Advanced Practice Providers (APPs). This individual acts as the connective tissue across all business functions related to ramping a new provider, ensuring that every team with a role in physician success is aligned, accountable, and delivering on a repeatable, scalable process to support provider engagement & productivity.

Success in this role means new providers reach target patient volumes within 12 months of start, and that leadership has clear, real-time visibility into performance at every stage of the ramp journey.
** Program Design & Cross-Functional Accountability
*** Develop and own an enterprise-wide Physician Ramp & Productivity Program that spans credentialing, scheduling, marketing, operations, onboarding, IT, etc
* Define a standardized, repeatable ramp playbook for new providers that each business function can execute consistently
* Establish clear milestones and owners for every workstream involved in getting a new provider to full productivity within a 12-month target window
* Facilitate cross-functional working sessions and hold regular accountability reviews with department leads to ensure commitments are met
* Identify bottlenecks, gaps, and risks in the ramp process and drive resolution with urgency and precision
** Reporting & Performance Analytics
*** Develop and maintain weekly and monthly performance scorecards segmented by individual provider, specialty, and location.
* Track and trend key ramp metrics including patient volume, new patient acquisition, visit parity benchmarks, referral source development, and scheduling utilization.
* Distribute scorecards to relevant stakeholders on a consistent cadence and present findings to senior leadership with clear commentary on progress, risks, and recommended actions
** Stakeholder Engagement & Communication
*** Partner with Physician Recruiting, HR, Credentialing, Scheduling, Marketing, Finance, and Operations to align on shared goals and timelines.
* Build trusted relationships with new physicians and APPs to understand barriers to ramp and advocate…