Credit & Collections Representative

About Us

Matson Logistics is a leading provider of multimodal transportation, warehousing, and distribution services throughout North America. Known for our innovative solutions and financial strength and stability, Matson Logistics' people, processes, and systems work together to deliver superior performance and value to our customers every day.  to learn more about us!

Position at Matson Logistics, Inc

Matson Logistics is a leading provider of multimodal transportation, warehousing, and distribution services throughout North America. Known for our innovative solutions and financial strength and stability, Matson Logistics' people, processes, and systems work together to deliver superior performance and value to our customers every day.  to learn more about us!

Help Protect Financial Performance While Delivering Exceptional Customer Service.

At Matson Logistics, strong customer partnerships and disciplined financial practices go hand in hand. As a Credit & Collections Representative, you'll play a vital role in protecting the company's financial health by managing customer receivables, resolving billing issues, and helping ensure timely payment of outstanding invoices. Through proactive communication, problem-solving, and collaboration with internal and external stakeholders, you'll help improve cash flow while maintaining positive customer relationships.

This role is ideal for a customer-focused professional who enjoys investigating issues, resolving challenges, and working independently while building strong relationships.

• Manage an assigned portfolio of customer accounts and conduct collection activities to support timely payment and cash flow objectives.
• Initiate collection calls and customer outreach to address outstanding balances and delinquent invoices.
• Communicate with customers through phone, email, and other channels to resolve billing questions, disputes, and collection issues.
• Investigate overdue accounts, identify root causes of payment delays, and recommend appropriate collection actions.
• Consult with management regarding potential bad debt accounts and recommend accounts for further collection efforts when necessary.
• Review aging reports and perform account audits to identify discrepancies and support appropriate account adjustments.

• Review shipping documentation and transaction activity to investigate billing discrepancies and payment concerns.
• Gather supporting documentation and provide customers with information needed to facilitate invoice review and payment.
• Research customer complaints, verify the accuracy of charges, and help correct account issues to support timely resolution.
• Prepare collection correspondence, including statements, account notices, and past-due communications.

• Maintain accurate records of collection activities, account status updates, and customer communications within company systems.
• Provide updates on collection efforts, investigations, and account activity for assigned accounts.
• Partner with Sales, Customer Service, and Operations teams to resolve billing and credit-related issues.
• Support initiatives that improve collection performance, customer experience, and financial results.

• Comply with all company rules, policies, and procedures.
• Work and behave safely by following all safety rules and regulations.
• Perform additional duties and responsibilities as assigned to support customer requirements and company goals.

• Collections and receivables management expertise.
• Investigation and problem-solving capabilities.
• Strong attention to detail and account accuracy.
• Professional communication and conflict resolution skills.
• Ability to build productive relationships with customers and internal stakeholders.
• Sound judgment, accountability, and follow-through.

• High school diploma or GED and three or more years of collections, accounts receivable, customer service, or related experience; or an equivalent combination of education, training, and experience.
• Strong knowledge of Microsoft Office applications, including Excel and Word;
  Outlook proficiency preferred.
• Ability to accurately enter, maintain, and review transaction data within business systems.
• Strong organizational and time-management skills, with the ability to manage multiple priorities independently.
• Excellent verbal, written, and interpersonal communication skills.