Group Journeys Sales Assistant

Job Description:

Position Summary Support Small Group Journey Travel Consultants by handling administrative-related functions in support of higher sales conversions and increased service levels. Coordinate with guests, Travel Advisors, and Destination Management Companies (DMC) regarding any booking-related functions.

• Assist Small Group Journey Travel Consultants with custom extensions coordinated with DMC, producing custom extension itineraries.
• Notify and collect payment for all bookings with balances past due.
• Call guests/Travel Advisors to collect missing information and itinerary details.
• Enter all data from Guest Information Forms into the reservation system, including passport, medical conditions and flight information.
• Verify flight details coordinated with land services and adjust transfers as needed.
• Identify gaps in services based on flight information and act accordingly.
• Review Travel Consultant Quality Check and Insurance Reports and act promptly.
• Prepare correspondence emails for the Travel Consultant when advised through Product Memos, etc.
• Coordinate Signature Program Design Your Day follow‑up and send advising recaps to DMC.
• Communicate directly with the guest/Travel Advisor, answering general questions not related to sales/revenue generated items.
• Collaborate with all internal departments and DMCs to facilitate the booking process.
• Assist Guest Relations when post‑tour issues require investigation into historical documentation.
• Complete special projects or other related duties as required.

• Professional verbal and written communication skills and phone demeanor.
• Strong multi‑tasking skills and flexibility required.
• Detail‑oriented with excellent organizational skills.
• Good judgment and problem‑solving skills.
• Ability to work in a team environment.
• Intermediate computer skills (Microsoft Office) and ability to quickly master new technologies.
• Ability to perform basic mathematical computations.
• Must read, write, and speak English.

• Travel School or college degree preferred.
• High School diploma required.
• Relevant travel industry experience preferred.

Evening, weekend, and approved overtime may be required.

Hourly position with annual earnings of $40,000; with additional earning potential through sales incentives.

• Group life insurance.
• Short‑term and long‑term disability.
• Travel discounts.
• Medical, dental, and vision insurance.
• Supplemental life insurance.
• Pre‑tax healthcare and dependent FSAs.
• 401(k) plan with a generous company match.

Abercrombie & Kent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.