Customer Service Associate

Accendra Health invites you to join our team as a Customer Service Representative. The position offers a competitive hourly rate, flexible scheduling within a high-volume inbound call center environment, and a chance to make a direct impact in delivering personalized, long‑term care to patients.

The representative provides a positive customer service experience that meets the needs of our patients by educating them on products, listening to concerns, addressing issues, and placing supply orders.

• Review and process orders via fax and electronic platforms
• Make outbound calls to patients and referrals as needed
• Utilize tools and resources to assist in order entry
• Use full product knowledge of Byram therapies to service patients
• Communicate effectively with patients, teammates, healthcare professionals and the sales team
• Consistently meet required Key Performance Indicators (KPIs)
• Perform other duties as required

• High School Diploma or equivalent (required)
• 1‑2 years of customer service experience
• Call center experience preferred
• Excellent written and verbal communication skills
• Proficient with MS Office and ability to navigate multiple platforms
• Ability to learn our brand products and therapies
• Strong customer service skills with ability to resolve patient concerns
• Demonstrate soft skills to enhance patient experience

Accendra Health offers a comprehensive benefits program designed to support health, finances, and overall wellness:

• Medical, dental, and vision care coverage
• Paid time off plan
• 401(k) plan
• Flexible Spending Accounts
• Basic life insurance
• Short‑ and long‑term disability coverage
• Accident insurance
• Teammate Assistance Program
• Paid parental leave
• Domestic partner benefits
• Mental, physical, and financial well‑being programs

Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

Note:

Accendra is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at our Company via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of our Company.

No fee will be paid in the event the candidate is hired by our Company as a result of the referral or through other means.