Concierge Lead

Community: Oak Trace

Address: 200 Village Drive Downers Grove, Illinois 60516

Pay Range: $17.76 - $24.42+ hourly

Live your purpose. Grow your career. Thrive through teamwork. Create meaningful, personalized experiences. At Lifespace, team members are at the center of delivering a purpose driven experience for our residents! We provide an environment where each team member can live their aspirations, develop in their career, make a difference, and be a part of a meaningful mission. Join our outstanding Customer Service team as our new Concierge Lead today!

• Acknowledge and greet all residents, guests and team members with utmost courtesy and urgency. Ensure visitors sign in; validate nature of their visit and notify resident or team member of the visitor.
• Answer phones and other communication devices promptly and transfer messages to the appropriate party.
• Clearly communicate emergency information including fire, severe weather, missing person to residents, guests and team members using community procedure.
• Receive and ensure distribution of mail and other deliveries to the appropriate residents or department.
• Be knowledgeable of local current attractions or events and offer recommendations and personal services that may include, but not limited to, restaurant reservations, recreation requests, doctor appointments, floral orders, dry cleaning, etc., for residents and visiting guests.
• Remind residents of scheduled reservations and other events. Assist residents with sign‑up sheets and filling out community forms such as regular community bus routes, special transportation requests as provided at each community and room set ups for gatherings.
• Responsible for accepting reservations for use of rooms and for guest rooms per Community procedure.
• Open and close the concierge desk and properly secure all files, keys and equipment.
• Receive inquiries and release information in accordance with established policies and procedures.
• Comply with HIPAA regulations surrounding handling and communication of medical and financial information.
• Ensure guests/visitors abide by existing rules and refuse move‑in to persons, as directed. Call Safety and Security Officer when assistance is needed. In absence of safety and security team, direct vendors and emergency vehicle drivers as needed.

• High school diploma or equivalent required.
• Hospitality or customer service experience preferred.
• Customer service experience required. A willingness to learn.

Lifespace has successfully served older adults for 50 years, and this is just the beginning. With new opportunities, continued growth, and the support from your Lifespace team members, get ready to ignite your life and experience Our Space.

Lifespace Communities, headquartered in Dallas, Texas, is one of the nation’s largest nonprofit senior living organizations. For over 50 years, we have been dedicated to creating vibrant communities across the country where older adults are empowered to live their aspirations with purpose, independence, and peace of mind. Driven by a commitment to exceptional service, innovation, and meaningful connections, our team members work together to enrich the lives of our residents every day.

At Lifespace, you’ll find more than a career, you’ll find an opportunity to make a lasting impact while growing professionally in a collaborative, mission‑driven organization.

Equal Opportunity Employer