Customer Service & Administrative Specialist

Customer Service & Administrative Specialist

Job Type: Full-Time
Schedule: Monday through Friday
Location: Customer Service & Administrative Specialist, IL (On-Site)

Join a Growing Team at Compressed Air Advisors

This year, Compressed Air Advisors Online, Inc. is proud to celebrate 10 years in business
.

Over the past decade, we've grown into a nationwide leader in industrial compressed air equipment, serving customers across the United States through our eCommerce platform and experienced sales team. From air compressors and dryers to filtration systems and accessories, we help businesses find the right solutions backed by exceptional customer service and expert advice.

As demand for our products and services continues to grow, we're expanding our team and looking for someone who wants more than just a job. We're looking for someone who wants to build a long-term career with a company that values teamwork, customer service, and continuous improvement.

We are seeking a friendly, organized, and dependable Customer Service & Administrative Specialist to become the first point of contact for our customers while supporting the daily operations of our business.

This position plays an important role in keeping our office running efficiently by assisting customers, supporting our Operations Manager, helping our sales team, and providing administrative support to our shipping department.

The ideal candidate enjoys working with people, communicates professionally, is highly organized, and takes pride in delivering outstanding customer service.

This position reports directly to the Operations Manager.

• Professionally answer and direct incoming phone calls.
• Provide exceptional customer service to existing and prospective customers.
• Answer general questions regarding orders, shipping, and estimated lead times.
• Route customer inquiries to the appropriate department.
• Take accurate messages and ensure timely follow‑up.
• Help create a positive experience for every customer who contacts our company.

• Monitor and distribute incoming company emails.
• Enter sales orders using Microsoft Excel and company software.
• Maintain accurate customer records and documentation.
• Organize electronic files and office documents.
• Assist with administrative projects and general office responsibilities.

• Assist the sales team with administrative tasks.
• Support order entry during busy periods.
• Verify order information for accuracy.
• Prepare customer documentation and paperwork as needed.

• Assist the shipping department with administrative paperwork.
• Prepare shipping documentation and packing paperwork.
• Help prepare products for shipment when needed.
• Support the Operations Manager with daily operational activities.
• Perform additional duties as business needs require.

• Excellent verbal and written communication skills.
• Professional telephone etiquette.
• Strong customer service skills.
• Excellent organizational and multitasking abilities.
• High attention to detail.
• Proficiency with Microsoft Excel, Outlook, and Microsoft Office.
• Ability to work independently while contributing to a team environment.
• Positive attitude and strong work ethic.

• Administrative or office support experience.
• Customer service experience.
• Experience working in a small business environment.
• Experience with shipping, logistics, order processing, or eCommerce is a plus.
• Experience with ERP, CRM, or accounting software is a plus.

• Paid holidays
• Paid vacation and paid time off (PTO)
• Monday through Friday schedule
• No nights or weekends
• Casual, team‑oriented office environment
• Stable, full‑time, year‑round employment
• Opportunities for professional development and career advancement

At Compressed Air Advisors, every employee makes a difference.

We believe our success is built on exceptional customer service, teamwork, integrity, accountability, and a commitment to doing things the right way. Every member of our team plays an important role, and we recognize that our continued growth depends on hiring…