Personal Banker - Kernersville

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are united in delivering the best experience for our customers and fostering an inclusive workplace culture where all employees feel respected, valued, and have an opportunity to contribute to the company’s success. As a Personal Banker within PNC’s Retail Banking organization, you will be based in Kernersville, NC.

PNC is an in-office company that fosters a collaborative and supportive culture where employees can thrive. We encourage candidates to connect with their recruiter and hiring manager to discuss workplace expectations and confirm branch hours and shift details for this location.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

• Acquire and deepen the branch customer base through proactive sales and service activities. Manage the customer experience by identifying opportunities to improve financial wellbeing and collaborate with ecosystem partners to grow share of wallet.
• Drive proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service-to-sales, teller interactions, appointment setting, and effective lobby engagement to elevate client loyalty.
• Create customer loyalty and grow share of wallet through a differentiated customer experience, performing lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Leverage product and procedural knowledge to identify, mitigate, and solve customer problems effectively to drive customer loyalty.
• Manage risk through adherence to all policies and procedures, demonstrating sound judgment within established limits and heightened scrutiny to identify and avoid loss while ensuring branch daily operations are completed efficiently and accurately.

• Customer Focused: Knowledgeable of PNC values and practices, aligning customer needs and satisfaction as primary considerations in business decisions.
• Managing Risk: Assess and manage all risks associated with business objectives and activities, ensuring adherence to PNC’s Enterprise Risk Management Framework.

Preferred

Skills:

Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales.

Competencies: Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs.

Work Experience: 3+ years of experience at an associate or equivalent level, related experience or product knowledge. In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience (including military service) may be considered.

Education: No degree required.

Certifications: None required.

Licenses: Candidates will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

PNC offers a comprehensive range of benefits, including medical/prescription drug coverage with an HSA, dental and vision options, life insurance, disability protection, 401(k) with match, pension, stock purchase plans, dependent care reimbursement, child/elder care backup, adoption and related benefits, educational assistance, and a robust wellness program with financial incentives.

Paid time off may include maternity/parental leave, up to 11 paid holidays, up to 9 occasional absence days unless required by law, and between 15 to 25 vacation days per year based on career level.

If an accommodation is required to participate in the application process, please contact us via email at  with the subject line “accommodation request” and include your name, job , and preferred contact method. Emails not related to accommodation requests will not receive responses. Applicants may also call 877‑968‑7762 and say “Workday” for assistance.

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories. This position is subject to FDIA and SAFE Act/FINRA requirements regarding criminal history.

Refer to the California Consumer Privacy Act Privacy Notice to understand how PNC may use or disclose personal information in our hiring practices.