Consumer Banker III; Downers Grove

Responsibilities

• Open accounts and perform necessary maintenance.
• Run a teller drawer as directed by management.
• Support client engagement through active calling, client conversations, and follow‑up.
• Align daily activities with the First Financial Bank Experience.
• Partner with internal constituencies to provide appropriate service or solution expertise.
• Conduct client follow‑up calls within the required time frame.
• Maintain all operational and risk management standards.
• Assist clients with transactions in branch, drive‑thru, by phone and email.
• Model the mission and values of First Financial, including a First Class Client Experience.
• Serve as a trusted advisor, adding value and building deep client relationships through the First Client Conversation Model.
• Lead participation in site center huddles and meetings to support sales and service activities.
• Consistently meet or exceed sales, service and referral goals set by management.
• Provide digital assistance for clients using the bank’s online offerings.
• Stay informed on all bank products, processes and procedures, especially the most complex.

• 3‑4 years of client service experience in a retail environment.
• 3‑4 years of sales and service experience with a proven record of achieving goals.
• High school diploma or GED required; notary authorization obtainable.
• Strong product knowledge and solid sales skills.
• Associate’s or Bachelor’s degree preferred or equivalent work experience.
• Ability to serve a wide variety of client needs following bank policy and procedures.
• Ability to lead teams as needed.
• Works with limited supervision, follows guidelines, and advises others using subject‑matter expertise.

• Occasionally lifts and carries up to 50 lbs.
• Frequently lifts and carries up to 10 lbs.
• Frequently sits, stands, walks and drives.

The associate is responsible for meeting all compliance requirements imposed on First Financial Bank by State and Federal law. This includes Bank Secrecy Act, Anti‑Money Laundering, OFAC and Suspicious Activity reporting requirements and all other lending and deposit compliance requirements.

• Consumer Banking Certification:
  Business Management Tool
• Consumer Deposit Certification:
  Regulatory, Risk, Legal & Fraud
• Consumer Lending Certification:
  Loan Application and Communication
• Consumer Lending Certification:
  Regulatory, Risk, Legal & Fraud
• Consumer Deposit Certification:
  Estates, Trusts & Power of Attorneys
• Consumer Lending Certification:
  Understanding Credit Reporting, DTI, T‑Chart
• Consumer Lending Certification:
  Understanding Underwriting & Processing
• Consumer Lending Certification:
  Understanding Tax Returns, Financial Statements & Schedules

$19.47 – $23.56 per hour

Relevant and thoughtful benefits and programs support overall well‑being.

All roles are incentive eligible. First Financial Bank does not discriminate based on age, race, color, religion, national origin, sex, marital status, pregnancy, gender identity, disability, sexual orientation, genetic information, veteran/military service or any other protected characteristic. We are an E‑Verify Employer.