Manager Nursing- SCP and PACU

Core Duties

• Implement strategies to assure that associates understand when and how to implement service recovery and track service recovery issues to reduce their reoccurrence.
• Achieve goals established by system and site regarding patient satisfaction.
• Utilize an evidence based practice to improve care processes, structures, and measurement of client-centered outcomes and satisfaction.
• Consistently review patient satisfaction data and reward and recognize associates who are achieving results.
• Review annual statistical data regarding the ethnicity of the population served on the unit. Develop and implement a plan of care which fosters a non-discriminatory climate in which care is delivered in a manner that is culturally sensitive and that is reflective to the cultural diversity that exists within the patient population.
• Implement strategies to assure that all associates understand and support organizational standards of behavior, methods for communicating key messages and methods which serve to increase patient satisfaction.

• Implement strategies to assure that associates understand when and how to implement service recovery and track service recovery issues to reduce their reoccurrence.
• Achieve goals established by system and site regarding patient satisfaction.
• Utilize an evidence based practice to improve care processes, structures, and measurement of client-centered outcomes and satisfaction.
• Consistently review patient satisfaction data and reward and recognize associates who are achieving results.
• Review annual statistical data regarding the ethnicity of the population served on the unit. Develop and implement a plan of care which fosters a non-discriminatory climate in which care is delivered in a manner that is culturally sensitive and that is reflective to the cultural diversity that exists within the patient population.
• Implement strategies to assure that all associates understand and support organizational standards of behavior, methods for communicating key messages and methods which serve to increase patient satisfaction.

• Manage the recruitment and selection of high quality staff and maintain adequate staffing and appropriate work assignments.
• Provide supervision of associates and accept accountability for services provided on the unit.
• Develop and implement methods to recognize associate accomplishments program.
• Consistently round on associates to role model positive behaviors, monitor morale, follow-up on organizational initiatives, reduce barriers between administration and staff and improve associate retention.
• Follow established processes for receiving and resolving employee complaints and concerns.
• Facilitate participation of staff in nursing and organizational policy formulation and decision making and support staff involvement in shared governance activities at both the unit and house wide level.
• Involve staff in short and long term unit planning and analysis of needs of unit associates.
• Conduct timely performance reviews of all staff in which peer review is a mandatory component of the evaluation process for all associates.
• Develop and mentor associates to create and support a professional practice environment based on principles of shared governance.
• Model service and leadership consistent with nursing and organizational strategic goals.

• Encourage staff to seek additional knowledge and skill by pursing formal education, certification, and other professional development opportunities and participation in professional organizations.
• Foster a climate conducive to educational experiences for associates and students.
• Promote an understanding and effective use of organizational, management, and nursing theories and research.
• Contribute to the advancement of nursing theory, professional research and scholarly activities.
• Ensure compliance with IDPH, Accrediting Organization, DNV, AORN and other licensing/accrediting bodies and agencies.
• Develop an annual plan to address quality improvement issues.
• Analyze and use benchmarkable data from internal and external sources to identify opportunities for improvement.
• Support staff in participation of quality improvement activities through established systems to include but not limited to, unit-based shared governance council, Surgical Value Stream and related RIE groups, FMEA, etc.
• Promote evidence based practice by supporting staff to develop and utilize clinical guidelines, clinical pathways and clinical care policies and procedures that are based on current research.
• Assist and support staff in developing and maintaining competency through orientation, internships, educational offerings, workshops, interdisciplinary professional meetings and self-directed learning. Maintain and analyze data to assure that staff development activities offered on the unit is of high quality and meet the needs of unit staff.

• Actively participate in hospital committees, meetings and projects.
• Network with…