Service Delivery Manager

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Job Overview

The Service Delivery Manager - STR/ENT at T-Mobile is responsible for overseeing the day-to-day execution of complex B2B service deliveries for large customers, ensuring delivery performance meets critical financial and operational standards. This role manages the deployment and activation of telecommunications products and services, maintaining control through disciplined coordination and proactive risk management. By identifying and escalating execution risks, the Service Delivery Manager safeguards service stability and customer confidence throughout the delivery process.

The position requires effective cross-functional collaboration with internal teams, vendors, and customer stakeholders to ensure seamless execution and transition to support teams. Through structured delivery practices, this role directly contributes to T-Mobile's reputation for reliable service and operational excellence in high-impact environments.

Job Responsibilities:

* Oversees the day-to-day execution of complex B2B service deliveries for large customers, ensuring delivery performance meets critical financial and operational standards

* Manages the deployment and activation of telecommunications products and services, maintaining control through disciplined coordination and proactive risk management

* Identifies and escalates execution risks to safeguard service stability and customer confidence throughout the delivery process

* Collaborates effectively with internal teams, vendors, and customer stakeholders to ensure seamless execution and transition to support teams

* Implements structured delivery practices to contribute to reliable service and operational excellence in high-impact environments

* Monitors and reports on key delivery metrics to ensure alignment with organizational standards and customer expectations

* Supports continuous improvement initiatives by analyzing delivery outcomes and recommending process enhancements

Education and

Work Experience:

* Bachelor's Degree Business Administration, Information Technology, Telecommunications, or Related Field (Required)

* Master's/Advanced Degree Business Administration, Project Management, or Related Field (Preferred)

* 4-7 years Managing complex B2B service delivery projects for large enterprise customers, including deployment and activation of telecommunications products and services (Required)

* 4-7 years Leading cross-functional teams and collaborating with internal stakeholders, vendors, and customers to ensure seamless service execution and transition (Required)

* 2-4 years Identifying, assessing, and escalating operational risks in service delivery environments to maintain service stability and customer confidence (Required)

Knowledge, Skills and Abilities:

* Project Management Ability to plan, coordinate, and execute complex B2B service deliveries, ensuring disciplined deployment and activation of telecommunications products and services. (Required)

* Telecommunications Comprehensive understanding of wireless and telecom industry products, technologies, and service delivery processes. (Required)

* Risk Management Skill in proactively identifying, assessing, and escalating execution risks to safeguard service stability and customer confidence. (Required)

* Cross Functional Relationships Ability to collaborate effectively with internal teams, vendors, and customer stakeholders to ensure seamless execution and transition. (Required)

* Customer Service Commitment to maintaining high levels of customer satisfaction and confidence throughout the service delivery lifecycle. (Required)

* Communication Strong verbal and written communication skills for presenting information, coordinating activities, and managing stakeholder…