Yardi Support Specialist

Are you a "super user" on Yardi and looking to transition to a Yardi centric role where you are the pro? The Yardi Support Specialist is responsible for providing functional and technical support for Yardi Voyager and related platforms across the organization. This role serves as a primary point of contact for Yardi system support, user administration, training, and accounting-related processes, as well as basic onboarding for new hires.

The ideal candidate has strong Yardi experience, excellent customer service skills, and the ability to support accounting, operations, and property management teams.

• Provide day-to-day Yardi support via Helpdesk phone and email
• Troubleshoot and resolve issues within Yardi Voyager and related Yardi modules
• Coordinate with Yardi Support to resolve complex system issues

• Set up new hires in Yardi Voyager and related Yardi platforms, including Rent Café, Yardi CRM, Yardi One, and Yardi eLearning

• Conduct monthly virtual Yardi training sessions and occasional in-person training
• Create and maintain Yardi training manuals, job aids, and/or training videos
• Serve as a subject matter expert for Yardi best practices and system usage

• Create and maintain market rent increase worksheets and enter approved increases
• Assist with pre-close and month-end corrections in Yardi
• Support AP/AR close processes
• Maintain and update GL Accounts
• Assist with CRPs and 1099 processing

Administer payment processing and banking functions, including:

• New bank account setup in Yardi Voyager, Client Central, Profit Stars, and related systems
• Research and resolution of NSF activity, failed payments, and credit card disputes
• Communication of payment activity and reports to property teams
• Coordination and rollout of bank account updates

• Create and maintain Yardi budget worksheets and Forecast Manager files
• Imports annual and quarterly property budgets and reforecasts
• Maintain budget documentation and provide ongoing support

• Administer Intranet platform via SharePoint, including user setup and maintenance
• Support Conservice/Synergy with new property setup and GL updates

• 2+ years of hands‑on experience with Yardi required
• Strong understanding of property accounting processes (AP, AR, month‑end close)
• Experience supporting multiple users and properties
• Strong organizational, problem‑solving, and communication skills
• Ability to train users with varying levels of system knowledge

• Choice of medical insurance
• Short‑term disability plan
• Life insurance benefits including both company paid and voluntary products
• 401(K) with company match
• Paid time off

RMK Management Corporation believes in equal employment opportunities for all, regardless of race, color, religion, sex, national origin, age, disability or any other legally protected classification. Our company policy is to hire and promote the most qualified applicants and to comply with all federal, state and local equal employment opportunity laws.