SAP SuccessFactors Senior Functional Analyst

The Illinois Tollway is dedicated to providing and promoting a safe and efficient system of highways while ensuring the highest possible level of service to our customers. Whether it’s I-PASS, the Move Illinois Program, open road tolling or keeping you safe with our H.E.L.P. trucks, we are committed to delivering great benefits and services to customers.

The Tollway is a user‑fee system – no state or federal tax dollars are used to support maintenance and operations. Operations are funded by toll and concession revenues.

Under the leadership of the Board of Directors and Executive Staff, the Tollway is committed to achieving the following goals: increase collaboration with regional transportation and planning agencies, promote the regional economy, maintain financial integrity, foster environmental responsibility and sustainability, maintain the safety and efficiency of the Tollway system, further transparency and accountability, enhance customer service, and maintain public trust.

Provides the daily support for the HR systems which includes facilitating workshops with business users to understand issues, gathering requirements, designing, testing, and implementing solutions. The role requires strong analytical and organizational skills that reflect ability to perform and prioritize multiple tasks with excellent attention to detail, be adaptive to various competing demands and demonstrate the highest level of communication and responsiveness with team members and external resources.

The SAP Success Factors Senior Analyst will be expected to use their knowledge of business processes and SAP Success Factors functionality to propose, design, and deliver value added solutions.

• Liaison to business users and key stakeholders to understand and evaluate current business processes, facilitate business process improvement discussions, identify solutions for complex business problems, and translate business needs into system requirements.
• Perform support for both maintenance and minor enhancement requests as well as aid system integrators on large projects and major enhancements.
• Lead the creation and implementation of new/enhanced SAP functionality including the following:
• Identify, gather, and document clear and complete functional requirements including impacts and changes to business processes and procedures.
• Analyze options and design potential solutions which may include integrating various modules and third‑party systems to alignment with stakeholder’s needs and industry best practices.
• Prepare or update functional specifications for proposed changes including configuration, RICEFW (reports, interfaces, conversions, enhancements, forms, workflows), and security.
• Perform functional configuration tasks.
• Maintain security role mappings and segregation of duties and functional workflow administration.
• Plan, perform, and monitor unit, system, and integration testing and facilitate user acceptance testing.
• Conduct refresher training and related documentation and develop job aids.
• Plan and deploy releases into production system environments including the rollout of new processes and procedures.
• Update technical system documentation and business process documentation.
• Provide system support including the management of change requests, reporting of business metrics, and assistance to business users.
• Troubleshoot problems, conduct root cause analysis, and help facilitate the correction and resolution of defects with internal support teams and operations groups and/or with vendors.
• Research and make recommendations to promote and implement best‑practice solutions that leverage SAP functionality to continuously improve business processes.
• Support organizational change management and training to ensure application solutions are adopted and fully utilized.

• Provide mentoring for less experienced colleagues and power users as required.

• Strive to continually learn new SAP functionality while deepening knowledge in assigned functional areas by participating in SAP user community and continuous learning opportunities.

• Minimum 5 years’ experience in a technical,…