Junior Applications Engineer

Jr. Application Engineer

Technology platforms are critical to every aspect of business performance. As Roadrunner continues to scale and evolve, the organization relies on a growing portfolio of third-party applications that support operations, employee productivity, customer interactions, and business decision-making. The Jr. Application Engineer plays an important role in maintaining the stability, usability, and effectiveness of these systems. Working alongside experienced technology professionals, this position helps ensure business-critical applications remain secure, accessible, and optimized to support organizational needs.

Success in this role means becoming a trusted contributor within the Technology team—resolving issues efficiently, improving documentation and user adoption, supporting system governance, and helping create a seamless experience for application users across the organization. This is an excellent opportunity for an early-career technology professional seeking hands-on exposure to enterprise application management, systems administration, and IT operations.

• Support the daily administration and maintenance of third-party applications used across the organization.
• Troubleshoot application issues and coordinate resolutions with internal stakeholders and external vendors.
• Respond to user requests, incidents, and service inquiries in a timely and professional manner.
• Monitor application performance and identify opportunities to improve reliability and user experience.
• Escalate complex issues appropriately while maintaining ownership and follow-through.

• Assist in administering user accounts, permissions, and access controls across supported platforms.
• Support the implementation and enforcement of application security policies and procedures.
• Help ensure compliance with audit requirements through accurate user access reviews and documentation.
• Participate in ongoing efforts to improve application security, governance, and operational controls.
• Maintain data integrity and confidentiality within supported environments.

• Partner with Subject Matter Experts (SMEs) to develop and maintain application documentation.
• Update knowledge base articles, support documentation, and user guides to improve issue resolution.
• Contribute to training materials that help internal and external users maximize application effectiveness.
• Capture lessons learned, system changes, and process updates to support organizational knowledge retention.
• Promote self-service resources that improve user adoption and reduce recurring support requests.

• Assist with application configurations, updates, testing, and implementation activities.
• Support technology initiatives and projects that enhance business processes and systems capabilities.
• Identify opportunities to streamline workflows and improve operational efficiency.
• Collaborate across Technology and business teams to ensure solutions align with organizational objectives.
• Develop a strong understanding of the organization's application ecosystem and technology standards.

• Learn from experienced engineers and technology leaders through mentorship and hands-on experience.
• Develop foundational expertise in enterprise applications, systems administration, and IT operations.
• Stay current on emerging technologies, platform capabilities, and industry best practices.
• Participate in training and professional development opportunities to expand technical skills.
• Contribute to a collaborative, high-performance team environment focused on continuous improvement.

We're not just moving freight; we're reimagining long-haul shipping. Our Smart Network™ offers more direct long-haul metro-to-metro routes than any other nationwide LTL carrier in the United States, with service extending into Canada and Mexico and terminals across 40+ metro markets. Powered by AI and machine learning, our operations platform ensures real-time tracking, custodial control, and full shipment visibility. With driver teams executing over-the-road (OTR) moves — and no freight moving on rail — customers experience industry-leading transit times, minimal rehandling, and dramatically reduced risk of loss or damage.

Our 900+ owner-operators benefit from scheduled freight, fewer touches by design, consistent long-haul density, and a differentiated metro-to-metro model that creates predictable earning opportunities.

This precision and performance have earned Roadrunner national recognition by over 3,000 shippers, and was ranked this year #1 in Operations, #1 in Technology, and #1 in Value in the Quest for Quality Awards, as well as honors as a Top 100 Trucking Company by Inbound Logistics and a Top Tier Service Carrier by Mastio.

We're growing fast. Roadrunner is building something special with great people, a winning culture and a…