MTR Support Technician

Position: (MTR) Support Technician
Description We are looking for a Contract (MTR) Support Technician to provide hands-on and remote support for meeting room technology in Downers Grove, Illinois. This role is ideal for someone who can resolve device, connectivity, and platform issues across collaboration environments while delivering dependable technical assistance to end users. The position focuses on Microsoft Teams Rooms administration, identity and messaging platform support, and troubleshooting across network-connected conferencing systems.

Responsibilities:

- Administer and support Microsoft Teams Rooms environments, ensuring conference room systems remain available, properly configured, and ready for daily use.

- Deliver technical assistance for collaboration hardware and software, including Android-based meeting room devices and related peripherals.

- Troubleshoot network and device connectivity issues affecting room systems, coordinating problem resolution to minimize meeting disruptions.

- Provide remote support to diagnose, escalate, and resolve incidents involving conferencing platforms and integrated room technology.

- Manage and support tasks related to Microsoft Exchange Online and Microsoft Entra  maintain access, authentication, and service functionality.

- Use Logitech Sync and Pro Portal tools to monitor device health, apply updates, and support ongoing room technology operations.

- Assist with conferencing platform changes, including experience supporting Zoom Rooms to Teams Rooms transition activities when needed.

- Document technical issues, resolutions, and support actions to improve service consistency and knowledge sharing. Requirements - Hands-on experience administering and supporting Microsoft Teams Rooms environments.

- Working knowledge of Logitech Sync and Pro Portal for monitoring and managing collaboration devices.

- Experience with Microsoft Exchange Online administration in a support or operations setting.

- Familiarity with Microsoft Entra  (Azure AD) for identity, access, and user support functions.

- Ability to troubleshoot network-related issues and restore connectivity for room-based technology.

- Experience supporting Android-powered collaboration devices and associated meeting room equipment.

- Strong remote troubleshooting skills with the ability to resolve issues efficiently and communicate clearly.

- Previous exposure to Zoom Rooms to Teams Rooms migration work is preferred. Technology Doesn't Change the World, People Do.®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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