MTR Support Technician Downers Grove, IL

Contract (MTR) Support Technician

We are looking for a Contract (MTR) Support Technician to provide hands-on and remote support for meeting room technology in Downers Grove, Illinois. This role is ideal for someone who can resolve device, connectivity, and platform issues across collaboration environments while delivering dependable technical assistance to end users. The position focuses on Microsoft Teams Rooms administration, identity and messaging platform support, and troubleshooting across network-connected conferencing systems.

Responsibilities:

• Administer and support Microsoft Teams Rooms environments, ensuring conference room systems remain available, properly configured, and ready for daily use.
• Deliver technical assistance for collaboration hardware and software, including Android-based meeting room devices and related peripherals.
• Troubleshoot network and device connectivity issues affecting room systems, coordinating problem resolution to minimize meeting disruptions.
• Provide remote support to diagnose, escalate, and resolve incidents involving conferencing platforms and integrated room technology.
• Manage and support tasks related to Microsoft Exchange Online and Microsoft Entra  maintain access, authentication, and service functionality.
• Use Logitech Sync and Pro Portal tools to monitor device health, apply updates, and support ongoing room technology operations.
• Assist with conferencing platform changes, including experience supporting Zoom Rooms to Teams Rooms transition activities when needed.
• Document technical issues, resolutions, and support actions to improve service consistency and knowledge sharing.