Payroll and Accounting Support Specialist

• Serve as the first point of contact for incoming ERP-related calls, emails, and ticket submissions.
• Triage, classify, resolve, or escalation support tickets in a timely manner.
• Address Tier 1 COINS user needs and log resolutions in Service Now.
• Manage basic system administration tasks, including password resets, account unlocking, and user terminations.
• Work with the support team to expand knowledge of ERP modules and processes.
• Participate in troubleshooting and testing new software features and upgrades.
• Assist with file maintenance for operating companies as modules or features are rolled out.
• Create new documentation and maintain up-to-date documentation.
• Assist in planning in-person user conferences and team meetings.
• Travel infrequently as business needs arise, anticipated at approximately 10% of work time.
• Support approximately 30 EMCOR Operating Companies using COINS as their ERP system.

• At least two years of professional experience in a technology-related or ERP setting; COINS experience preferred.
• Familiarity with ERP modules such as Accounts Payable, Accounts Receivable, Job Costing, Payroll, Human Resources, Work Order Management, and Dispatch.
• Strong organizational skills and ability to prioritize multiple project tasks with excellent attention to detail.
• HVAC Construction and/or HVAC service industry preferred.
• Excellent analytical, documentation, and communication skills.
• Advanced MS Office skills; proficiency with Microsoft Word, Outlook, SharePoint, and Excel required.
• Proven dependability, reliability, and personal accountability.
• Ability to work independently under limited supervision.
• Ability to handle confidential information.
• Ability to travel approximately 10% of work time as business needs arise.

Demonstrates expertise in ERP support, particularly with COINS, and possesses strong organizational and analytical skills. Proficient in managing user needs, documentation, and system administration tasks while maintaining confidentiality and reliability.

• COINS Experience
• ERP Module Familiarity
• Advanced MS Office Skills
• Strong Organizational Skills
• Excellent Communication Skills

• ERP Support
• System Administration
• Documentation Creation
• Troubleshooting
• File Maintenance
• User Account Management
• Ticket Resolution
• Analytical Skills
• Project Task Prioritization
• Confidential Information Handling

• Dependability
• Reliability
• Personal Accountability
• Attention to Detail
• Ability to Work Independently

• HVAC Construction
• HVAC Service Industry
• Accounts Payable
• Accounts Receivable
• Job Costing
• Payroll
• Human Resources
• Work Order Management
• Dispatch
• User Conferences

• Service Now
• Microsoft Word
• Microsoft Outlook
• Microsoft Share Point
• Microsoft Excel