Office & Process Improvement Manager
Job in
Downers Grove, DuPage County, Illinois, 60516, USA
Listed on 2026-02-16
Listing for:
Construction Management Corporation of America
Full Time
position Listed on 2026-02-16
Job specializations:
-
Management
Operations Manager, Business Management, Risk Manager/Analyst
Job Description & How to Apply Below
We are seeking a hands-on Office & Process Improvement Manager to help improve efficiency, accuracy, and consistency across our office operations. This role is ideal for someone who enjoys working directly in processes while also leading and supporting a small administrative team.
This is a working manager role that requires active participation in daily workflows—not a strategy-only or advisory position.
What You’ll DoProcess Improvement & Execution- Evaluate current office workflows and identify improvement opportunities
- Design and implement practical, easy-to-follow processes and standard operating procedures
- Participate directly in office processes to support adoption and execution
- Help reduce rework, delays, and manual effort
- Support and improve use of core systems, including:
- Accounting software (Quick Books)
- AP and document management tools
- Assist with configuration, testing, and training
- Ensure systems align with real-world workflows
- Support accuracy and timeliness of job costing, invoicing, and AP workflows
- Assist with data review and process controls
- Help improve coordination between estimating, operations, and accounting
- Lead and support administrative staff through hands-on guidance
- Train team members on workflows and systems
- Balance delegation with direct involvement when needed
- Help define and track KPIs related to office efficiency
- Use data to evaluate process performance and recommend improvements
- 5+ years of experience in office operations, process improvement, or accounting (construction or field-based industry experience strongly preferred)
- Experience working directly within operational processes
- Familiarity with construction job flow and financial workflows
- Comfortable managing staff while remaining actively involved
- Strong organizational and communication skills
- Ability to work in-office, full-time
- Hands-on role with real impact on operations and efficiency
- Support from ownership and leadership
- Opportunity to help build scalable systems as the company grows
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