Collections Manager

Overview

Corcentric is looking for a Collections Manager to join a high-performing, collaborative team within our growing global organization. In this role, you will own a portfolio of high-volume commercial accounts, lead a team of collections professionals, and serve as a key partner to Sales, Customer Support, and senior leadership. You will bring both the operational rigor to manage complex A/R workflows and the leadership presence to represent the collections function at the executive level — internally and with our customers.

We re a down-to-earth group doing meaningful work. If you thrive in a fast-moving environment, enjoy solving problems, and want to bring modern tools — including AI — into your daily workflow, you ll fit right in.

• Manage collections across a portfolio of high-volume commercial accounts, maintaining low delinquency and strong cash-flow performance.
• Analyze billing, EDI, pricing, and payment issues; identify root causes and lead cross-functional resolution efforts.
• Negotiate resolution of collection matters directly with customers, escalating critical issues to appropriate leadership.
• Present portfolio performance and risk assessments to C-level stakeholders at Corcentric and within client organizations.
• Partner closely with Sales, Customer Support, AR, Credit, Cash Application, and Disputes teams to resolve issues and improve processes.
• Identify drivers of delinquency trends and operational measurement changes; develop and implement corrective action plans.
• Oversee customer credit reviews, account holds, and external collections agency referrals.
• Design and improve operational processes across the AR, Disputes, Credit, Systems, and Cash Application groups.
• Prepare clear, concise management reporting: metrics dashboards, portfolio status, and performance summaries.
• Maintain thorough documentation of customer communications, billing disputes, and service escalations.
• Lead, coach, and develop your team through recruiting, performance evaluations, ongoing feedback, and professional development initiatives.
• Establish clear goals and foster a high-performance team culture grounded in accountability and continuous improvement.
• Leverages AI tools (e.g., Microsoft Copilot, ChatGPT) to draft communications, summarize escalations, analyze aging and collections data, and identify trends or at‑risk accounts to support efficient finance operations.
• Applies foundational prompt‑engineering skills and maintains awareness of emerging AI capabilities while using AI responsibly, with a clear understanding of compliance requirements and the proper handling of sensitive customer information.
• Leads and develops a distributed collections team—including staff in Corcentric’s Global Capacity Center in India—by setting clear expectations, maintaining structured cross‑time‑zone communication rhythms, adapting coaching for a remote cross‑cultural environment, and ensuring consistent application of collections processes, escalation protocols, and customer communication standards across locations.
• Drives high performance and operational alignment across geographies by monitoring shared performance metrics, resolving friction points in offshore/onshore workflows, and partnering with India‑based team leads and HR to support workforce planning, local practices, and cohesive team operations.

• Proven experience in commercial B2B credit and collections
• Strong organizational and leadership skills, with the ability to navigate complex, matrixed organizations
• Excellent written and verbal communication — clear, concise, and persuasive across all levels of an organization
• A collaborative, client-service mindset: you build relationships, not adversaries
• Demonstrated ability to mentor and develop collections professionals
• Comfort managing multiple competing priorities in a fast-paced environment
• Intermediate-to-advanced Microsoft Excel skills (VLOOKUP, Pivot Tables, and beyond)

• Associate’s or Bachelor’s degree in a relevant discipline
• Experience with Microsoft Dynamics 365
• AI is ontop of mind to help you do your job better
• Experience managing a global workforce

Corcentric is a global…