Operations Manager

Job Title:

Operations Manager

Classification:
Exempt

Office

Location:

Downers Grove, IL

Our top tier benefits package includes medical, dental, vision, prescription safety glasses, short-term disability, long-term disability, life insurance/AD&D, HSA, health FSA, dependent daycare FSA, EAP, 401(k), Roth 401(k), After-Tax Roth In-Plan Conversion; paid vacation and sick time, paid holidays, tuition reimbursement, Tickets at Work, paid Identity Theft Protection (family coverage) and more! Pay for this position will be $165 to $190K DOE.

Responsible for assisting in the general business operations of the company by daily management, supervision, coordination, and successful completion of projects for the assigned business unit(s). In addition, the Operations Manager is responsible for the mentoring, development, and training of the business unit’s Operations staff. The overall goal of the Operations Manager is to ensure the business unit’s operations are effective, comply with company policies and procedures, adhere to industry best practices, and are profitable.

The Operations Manager will be primarily involved with performing the following duties and responsibilities.

• Use discretion and independent judgment and professional skills to perform daily duties and to resolve business operations issues.
• Participate in establishing short and long-term goals and objectives for business unit(s), consistent with corporate goals and objectives, and communicate to staff.
• Make recommendations for ways to improve business operations (including processes, procedures and best operating practices), looking for ways to improve efficiency and profitability and to increase client satisfaction.
• Develop and maintain strong working relationships with Company staff, prospective and current clients, architects, engineers, and subcontractors. Provide oversight to ensure Operations staff is properly managing client relationships.
• Review contracts and assist VP/GM, SVP/RM and Risk Management with mitigating risks associated with project and contract terms.
• Identify key issues in contract disputes and assist in mediating the issues to an acceptable resolution by all parties.
• Assist VP/GM, SVP/RM and Risk Management in managing warranty and post warranty claims.
• Provide oversight to ensure all projects are completed in a quality manner, on time and within budget.
• Review ongoing project performance, to include staffing, document control, job cost management, quality control, proper change order processing, attaining/enhancing fee, etc.
• Ensure subcontracts are “bought” in a fair and equitable manner and confirm all scope is purchased at a current market price.
• Act within and ensure compliance with Alston Construction’s “Levels of Authority”.
• Coordinate and confer with staff to resolve operating problems and challenges.
• Resolve conflicts that could impede Alston Construction’s ability to meet goals and client expectations.
• Plan, manage, and complete assignments and projects on time and accurately. Assume responsibility for performance and productivity of self and team.
• Consistently provide others with appropriate day-to-day and strategic information so others can make informed decisions.

• Provide leadership and guidance to staff; provide oversight to ensure effective and efficient operation of business unit(s) and compliance with Alston Construction’s established policies and procedures.
• Proactively identify workforce needs. Assist in recruiting efforts through networking in the local community. Interview and assist in the selection of new staff.
• Communicate regularly with staff. Evaluate performance of Operations staff and provide them with regular, ongoing feedback (positive as well as constructive areas for improvement or development opportunities); assist VP/GM and/or SVP/RM in completing timely formal performance evaluations.
• Mentor, develop and train Operations staff.
• Recommend appropriate personnel actions (e.g., salary adjustments, bonuses, promotions, layoffs, training, disciplinary actions, etc.).
• Create and foster collaborative and effective team…