Deputy Chief of Program Implementation

The Illinois Tollway is committed to providing a safe, efficient highway system while ensuring the highest possible level of service to our customers. Whether it’s I-PASS, the Move Illinois Program, the Bridging the Future Program, open road tolling or keeping you safe with our H.E.L.P. trucks, we are committed to delivering great benefits and services to customers.

The Tollway operates as a user-fee system, relying exclusively on toll and concession revenues for maintenance and operations. No state or federal tax dollars are used.

Under the leadership of the Board of Directors and Executive Staff, the Tollway is committed to achieving the following goals: strengthening collaboration with regional transportation and planning agencies, supporting the regional economy, upholding financial integrity, promoting environmental responsibility and sustainability, maintaining the safety and efficiency of the Tollway system, enhancing transparency and accountability, improving customer service, and fostering public trust.

The Deputy Chief of Program Implementation reports directly to the Chief Engineering Officer and is responsible for overseeing the design and construction of projects to ensure they meet the Tollway’s standards for schedule, scope, and budget. This role involves coordinating with project personnel to resolve issues related to design, construction, policy, and staff, and preparing confidential reports and analyses as requested.

The Deputy Chief serves as a key advisor and resource for the Chief Engineering Officer, communicates any sensitive matters requiring immediate attention, and works closely with executive management, project managers, contractors, agencies, municipalities, and the public to ensure successful programming, design, and construction, as well as the implementation of customer service initiatives. The Deputy Chief also represents the Tollway at meetings and serves as an official spokesperson.

Serves as the primary staff and resource for the Chief Engineering Officer on all matters of the Engineering Department.

• Administrative Responsibilities:
• Directs Tollway engineering staff, including Executive Project Engineers and Managers, Senior Project Engineers and Managers, Project Managers, and support staff.
• Responsible for personnel matters including training, performance appraisals, and disciplinary actions.
• Conducts staff meetings to ensure all administrative functions are executed and enforced.
• Monitors employee travel.
• Departmental Responsibilities:
• Manages work performed by the Tollway’s Consulting Engineer which includes technical and trust indenture services.
• Serves as primary point of contact for coordination with other Tollway departments on overarching matters including the following departments:
  Internal Audit, Fleet and Facilities, Finance, Information Technology, Procurement, Diversity, Business Systems, Communications, etc.
• Represents the Engineering department within the Tollway related to agency initiatives such as strategic planning and enterprise risk management.
• Participates in budgeting and departmental strategic planning as necessary for establishment of annual budgets and goals.
• Provides strategic development of the Engineering Department’s objectives, policies, and programs.
• Manages the Quality program including necessary activities related to maintaining an International Standards Organization (ISO) certification. ISO activities include development of a Quality policy and manual, ISO procedures and periodic review thereof and overseeing ISO audits and staff training efforts.
• Presents to external agencies, professional organizations and other public groups.
• Program Implementation Responsibilities:
• Supports development and activities…