Senior Manager, Credit & Collections

Roadrunner’s Smart Long Haul is revolutionizing the industry with significant investments in technology, a culture of continuous improvement, and intelligent and efficient direct routing. A Top 100 Trucking company by Inbound Logistics and a Top Tier Service Carrier by Mastio, Roadrunner is an LTL industry leader on the rise. As a long-haul, metro-to-metro LTL carrier, Roadrunner offers more direct routes than any other nationwide Less-than-Truckload carrier in the United States.

With a nationwide presence, terminals across 40+ markets, and more than $400 million in revenue, the company’s Smart Long-Haul Network is the preferred choice for shippers looking to move freight quickly and reliably. Roadrunner continues to grow and is looking for a highly customer-centric Senior Manager, Credit & Collections, to complement our winning team. The ideal candidate brings a proven track record of improving cash flow, reducing DSO, and enhancing portfolio performance while effectively managing and coaching a team of AR professionals.

She/he will partner and collaborate closely with Sales, Finance, Operations, and senior leadership to balance risk, growth, and customer experience—ensuring scalable, consistent outcomes. A roll up your sleeve subservient leader with a passion for team development, continuous improvement, and customer-centric solutions is critical to success in this role.

During the onboarding period, this role will report to the Advisor to the President/COO, with responsibility for company-wide collections, credit policy compliance, cash application, invoice dispute resolution, and administration of our third-party payment and billing portal Bill Trust.

• Champion a customer-first mindset across the team, ensuring all processes, decisions, and performance metrics are aligned to delivering world class customer outcomes.
• Establish relationships with customers to ensure that the right touch points for collections are maintained.
• Assists in solving problems that customers may encounter that delay payment (invoicing and service related inquires, etc.).

• Continuously evaluate and improve team performance through data-driven insights, process enhancements, and operational discipline.
• Demonstrate a proven ability to drive productivity, efficiency, and quality at scale.
• Engage in and will manage certain problem accounts for resolution in collaboration with Senior Sales Leadership.
• Lead and own full cross-departmental root cause analysis, account reconciliations, and AR resolution.
• Ensure staff are meeting productivity goals, complying with company standards and federal collection laws, and generally performing the essential functions of their position.
• Approve and coordinate the setting of credit limits per company policies.
• Analyze data and work with the Controller to calculate bad debt reserves.
• Manage Third Party Agency relationships.
• Additional ad hoc reporting as required.

• Effectively manage senior leadership expectations through clear communication, insights, and recommendations, while also building strong, collaborative partnerships with sales and cross-functional teams.
• Coordinate and lead bi-weekly AR Portfolio meetings involving cross-functional teams.

• Lead, develop, and inspire a team through active coaching, performance management, and career development.
• Foster a culture of accountability, engagement, and

• Establish, track, and communicate clear performance metrics and KPIs.
• Deliver concise, actionable reporting that drives decision-making and aligns team performance with business objectives.

• Directly…