Account Director

Overview

At Duly Health and Care
, you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do.

With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve.

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

• Full-Time - Monday-Friday
• Location:
  
  Downers Grove, IL
• Work Schedule:
  
  Hybrid

The Account Director is responsible for developing and executing Duly’s employer growth strategy, driving new employer contract acquisition, and cultivating deep, revenue‑generating relationships with local plan sponsors and targeted patient cohorts. This role owns the employer opportunity pipeline from identification through close, working cross‑functionally to convert employer needs into contracted programs, solutions, and long‑term partnerships.

• Lead, develop, and execute employer growth strategy with a focus on contract closure
• Identify target employers and quantify employer growth and revenue potential
• Build and manage a robust employer opportunity pipeline, including prospecting, qualification, proposal development, and contract negotiation
• Work directly with employers to understand business needs, pain points, and opportunities and translate them into compelling, contracted solutions
• Lead employer sales conversations through deal close, including pricing, scope definition, contracting, and implementation handoff
• Develop employer service portfolio including new program value propositions, detailed program design, pricing models, and roll‑out/implementation plans
• Monitor shifts and changes in employer patient populations to identify expansion, upsell, and renewal opportunities
• Track employer growth performance, contract conversions, and revenue outcomes

• Cultivate and convert relationships with employers, plan sponsors, patient cohorts, and third‑party channels
• Introduce Duly to key employer decision‑makers and influencers using existing relationships and local market expertise
• Develop, manage, and expand broker and consultant channels to drive qualified employer leads and closed business
• Partner with brokers and consultants on RFP responses, finalist presentations, pricing strategies, and contract negotiations
• Execute employer‑facing growth initiatives such as Duly Open Houses, Employer Health Fairs, and on‑site employer programming, with clear conversion goals
• Develop and execute direct‑to‑employer and direct‑to‑employee marketing strategies that support contract acquisition, program enrollment, and retention
• Define and deliver employer communication strategies, including content for employer newsletters, benefit portals, and employee engagement campaigns

• Identify and close partnership opportunities for targeted employers
• Define and pursue narrow network and preferred provider opportunities with existing health plans to secure employer contracts
• Evaluate the TPA landscape to identify and close partnership arrangements supporting tiered products and alternative employer solutions
• Assess and engage employer aggregators and alternative purchasing models that create new routes to contracted employer growth
• Structure partnership agreements in collaboration with internal stakeholders to ensure alignment with revenue, operational, and quality goals

If you are committed to putting our patients first and…