Senior Account Manager

Company Description

Zayo provides mission‑critical bandwidth to the world's most impactful companies, fueling the innovations that are transforming our society. Zayo's 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

The Senior Account Manager will support both existing as well as prospective accounts in need of Zayo fiber infrastructure services. The successful candidate will develop customer relationships and drive sales of Fiber, Transport, IP, SD‑WAN, Edge and Security services to prospects and customers in the Zayo Commercial Enterprise Segment. The position is responsible to achieve sales and revenue growth targets through consistent account management and prospecting activities.

The ideal candidate has a strong understanding of Fiber Infrastructure, Transport, IP, SD‑WAN and Security services with the ability to work on large, complex deals applying a consultative and trusted advisor approach.

Location:

This role will consider applicants that reside in the Chicago Metro area. This is a hybrid role (two days in office) based out of the Downers Grove, IL office, or a fully remote role based in the Chicago, IL metro area.

• Generate sales revenue by actively promoting Zayo products and services to targeted account patches.
• Understand our network and proximity to key buildings in a market to drive on and near net sales.
• Understand local competitive dynamics and how to win highly competitive deals.
• Present proposals and manage customers through a strategic sales process.
• Maintain current business relationships with customers, securing existing revenue on long‑term commitments and or selling net new accounts.
• Apply knowledge of customers, industry, and services to achieve revenue objectives.
• Work within the Sales team to develop account strategy, solution design, and relationship management on targeted accounts.
• Manage high volume of work while maintaining a high degree of responsiveness.
• Track, analyze and report on sales performance and activities in Salesforce and other reporting tools.
• Provide accurate and timely forecasts of sales opportunities.
• Develop and maintain records of customer activity for reporting of sales and forecasts.
• Provide accurate and timely information to management.
• Coordinate closely with other departments to ensure customer satisfaction is maintained and revenue objectives met.
• Collaboratively work as a part of a team while concurrently performing as an individual with minimal supervision.

• Bachelor's degree or equivalent from four‑year College; or equivalent experience
• Minimum of five (5) years of sales experience managing large and transactional deals
• Proven ability to build relationships
• Strong financial acumen
• Understand how to build a deal
• Quick learner who collaborates well with others
• Excellent communication skills, both verbal and written
• Exceptional customer service and relationship building/maintaining skills
• Excellent time management and organizational skills
• Ability to operate with high autonomy in a new or existing market
• A sense of urgency and desire to rapidly accelerate results and career with Zayo Group Sales
• Possesses excellent interpersonal skills and can work effectively with a diverse group of personalities; must be approachable, show respect for others and be able to present data with effective communication and presentation skills
• High tolerance for ambiguity and can work successfully in a matrix management model
• Strong understanding of account management & the strategic selling process
• Effective problem solving and interpersonal skills
• Knowledge of Microsoft Word, Excel and PowerPoint;
  Salesforce a plus
• General understanding of Zayo Networks value proposition, products, and services such as Fiber Infrastructure, Transport, IP, SD‑WAN and Security services
• Ability to…