Account Director

Account Director

Full-Time - Monday-Friday

Location:

Downers Grove, IL

Work Schedule:

Hybrid

The Account Director is responsible for developing and executing Duly's employer growth strategy, driving new employer contract acquisition, and cultivating deep, revenue-generating relationships with local plan sponsors and targeted patient cohorts. This role owns the employer opportunity pipeline from identification through close, working cross-functionally to convert employer needs into contracted programs, solutions, and long-term partnerships.

Responsibilities:

Lead, develop, and execute employer growth strategy with a focus on contract closure

• Identify target employers and quantify employer growth and revenue potential
• Build and manage a robust employer opportunity pipeline, including prospecting, qualification, proposal development, and contract negotiation
• Work directly with employers to understand business needs, pain points, and opportunities and translate them into compelling, contracted solutions
• Lead employer sales conversations through deal close, including pricing, scope definition, contracting, and implementation handoff
• Develop employer service portfolio including new program value propositions, detailed program design, pricing models, and roll-out/implementation plans
• Monitor shifts and changes in employer patient populations to identify expansion, upsell, and renewal opportunities
• Track employer growth performance, contract conversions, and revenue outcomes.

Cultivate and convert relationships with employers, plan sponsors, patient cohorts, and third-party channels

• Introduce Duly to key employer decision-makers and influencers using existing relationships and local market expertise
• Develop, manage, and expand broker and consultant channels to drive qualified employer leads and closed business
• Partner with brokers and consultants on RFP responses, finalist presentations, pricing strategies, and contract negotiations
• Execute employer-facing growth initiatives such as Duly Open Houses, Employer Health Fairs, and on-site employer programming, with clear conversion goals
• Develop and execute direct-to-employer and direct-to-employee marketing strategies that support contract acquisition, program enrollment, and retention
• Define and deliver employer communication strategies, including content for employer newsletters, benefit portals, and employee engagement campaigns

Identify and close partnership opportunities for targeted employers

• Define and pursue narrow network and preferred provider opportunities with existing health plans to secure employer contracts
• Evaluate the TPA landscape to identify and close partnership arrangements supporting tiered products and alternative employer solutions
• Assess and engage employer aggregators and alternative purchasing models that create new routes to contracted employer growth
• Structure partnership agreements in collaboration with internal stakeholders to ensure alignment with revenue, operational, and quality goals

Qualifications:

If you are committed to putting our patients first and helping shape the future of care, you belong at Duly.

MINIMUM EDUCATION AND EXPERIENCE REQUIRED

Level of Education / Field of Study

• Bachelor's degree in management, business, or related field required

Years of Experience

• 5+ years of progressive experience in employer sales, growth, or marketing with demonstrated success closing new employer contracts

REQUIRED EXPERIENCE AND SKILLS

• Expert knowledge of Self-Funded, Fully Insured, and Taft-Hartley employers and plan sponsors
• Proven track record of originating, negotiating, and closing employer contracts and growth opportunities
• Deep relationships with local employers, brokers, and benefits consultants that translate into closed business
• Experience managing full employer sales cycles, including pipeline development, proposals, pricing, contracting, and renewals
• Product development experience including defining value propositions, target markets, and implementation plans
• Experience executing employer on-site programs, health fairs, and promotional campaigns tied to measurable growth outcomes
• Strong analytical skills with experience monitoring employer data, trends, and population shifts to inform growth strategies
• Excellent written and verbal communication skills, including the ability to present and negotiate with C-suite and senior employer stakeholders
• Strong presentation and persuasion skills across large and small audiences
• Experience working cross-functionally with operations, clinical, marketing, and legal teams to close and launch employer programs
• Advanced knowledge of Microsoft Office (Word, Excel, Visio, PowerPoint, One Note, Project) and D365
• Highly organized, results-driven, and able to manage multiple concurrent employer opportunities
• Preferred background in sales, community relations, employer partnerships, or growth program development

The compensation for this role includes a base pay range of $125k-188k, with the actual pay determined by factors such as skills,…