Rapid Rehousing Case Manager

Description

This position is responsible for creating positive outcomes for clients through our Rapid Re‑housing programs’ operations, delivering direct support services, and collaborating with internal staff and community providers to achieve client goals.

• Operate within the Du Page Pads  Core Values, which supports providing care in accordance with the Philosophy of Care, Trauma Informed Policy and Practices of the Agency.
• Oversee and manage all files, documentation, program and auditing requirements for Du Page Pads  rapid rehousing programs.
• Travel throughout DuPage County to meet with housing clients in their homes, in community settings, and/or office locations.
• Teach clients independent living skills through instruction, modeling, coaching, and direct support.
• Act as client advocate to facilitate access to resources and services.
• Work collaboratively with providers to achieve client goals; liaise with community resources on behalf of clients.
• Develop and maintain client goal plans, regular assessments, and complete other required documentation.
• Complete and thorough documentation of client contact, progress report, case files, and contractual paperwork.
• Maintain collaborative relationships with colleagues to effectively support clients.
• Collaborate with team members to provide support groups and workshops to achieve participants goals.
• Maintain confidentiality of privileged information and adhere to client privacy laws; demonstrate sensitivity of diverse ethnic groups, genders, and cultures.
• Act as housing liaison between clients and landlords, attending to housing issues, coordinating internal and external moves for residents.
• Arrange transportation for program participants to activities/appointments on a regular basis.
• Participate in required training, client staffing, supervision, department, and agency meetings.
• Adhere to agency policies regarding attendance and punctuality.
• Provide after‑hours phone coverage and response during weeknights and weekend while scheduled for on‑call.
• Flexibility in scheduling to accommodate client and program coverage needs.
• Other duties as assigned.

• Excellent engagement and empathy skills
• Effective written and oral communication skills
• Strong life skills and ability to coach clients in developing independence
• Strong interpersonal skills and a genuine desire to help others
• Problem‑solving skills and attention to solution‑focused perspectives
• Ability to work independently and as part of a team
• Ability to maintain accurate records in compliance with applicable regulations and standards
• Computer literacy and ability to use electronic communication and record‑keeping
• Knowledge of issues related to equity, homelessness, poverty, mental health, and substance use
• Effective crisis intervention skills and comfort working in high‑stress situations

• Associate degree in human services or related field or relevant knowledge, experiences, or skillset (preferred)
• Experience working with client populations, conducting home visits, or in housing‑related activities a plus.

• Flexible work hours may be required.
• Be able to lift 10 pounds.
• Reliable transportation and possess a valid Illinois Driver’s License.