Interim Case Manager - Client Service Center
Listed on 2026-06-19
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Social Work
Community Health, Family Advocacy & Support Services, Community Worker, Human Services/ Social Work
Description
This position is responsible for completing assessment, case management, and referral services to clients who use the Interim Housing program and for providing advocacy and education on behalf of clients.
HoursSunday through Thursday, Noon to 8:00 pm.
Requirements Responsibilities Day to Day Tasks1. Operates within the Du Page Pads Core Values, which supports providing care in accordance with the Trauma informed Policy and Practices of the Agency.
2. Ensure shelter policies and procedures are adhered to by clients.
3. Alert staff and management to client and programmatic issues.
4. Participate in all Interim Housing meetings, supervision meetings, and staff meetings.
5. Attend community meetings to network and develop resources for program participants.
6. Mediate client conflict and manage client crisis.
7. Ensure documentation including identification and income source documentation is collected and uploaded for clients to assist with transitions into internal and external housing programs. Prepare and maintain accurate confidential case files, contractual compliance and paperwork, and status reports
8. Ensure documentation including identification and income source documentation is collected and uploaded for clients to assist with transitions into internal and external housing programs.
Client Services9. Manage a caseload of assigned clients.
10. Screen and assess participants who use the Interim Housing programs.
11. Provide individual case management to clients to establish goals and objectives, focusing on housing stability.
12. Work with clients to develop individual transition and employment plans.
13. Provide appropriate referrals to community services.
14. Provide and ensure support and enrichment programs to assist clients.
15. Advocate for increased community education, relationships, and solutions to benefit our client population.
16. Teach independent living skills.
17. Other duties as assigned by supervisor.
Operations18. General front office administrative tasks, including but not limited to, managing mail, client check ins, and answering the phone.
19. Responding to facility needs to ensure needs are identified and responded to and relaying relevant information to the administrative team.
Knowledge,Skills and Abilities
1. Bachelor’s degree in social work, related field or experience/education that demonstrate the ability to complete the work.
2. Experience in case management.
3. Experience in issues related to homelessness, poverty, and mental health preferred.
Other1. The shift for this position will be Sunday through Thursday, Noon to 8:00 pm.
2. Flexible hours required.
3. Provide own transportation.
Classification StatusFull-time Non-Exempt
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