Community Concierge

Position Description Community Concierge team members serve as the face of the Y and support a best-in-class experience for our customers. You will actively interact and engage with community members, provide solutions and offerings, and support them in discovering opportunities at the YMCA.Essential

Job Requirements & Duties:

Greet community members and guests and make them feel welcome and engaged

Answer phone and email inquiries

Actively manage customer transactions

Support facility operations by partnering with local Community Hub leadership to ensure community spaces are clean at all times

Anticipate individuals needs in order to accommodate them and provide an exceptional customer experience

Maintain inventory of supplies and order new stock, as needed

Other duties as assigned

Child Abuse Prevention Supports the YMCA's commitment to child abuse prevention by:

Reporting any items that may provide a health or safety hazard to staff, members or guests to your supervisor

Following all policies and procedures related to keeping children safe in our facilities and programs, including those related to the monitoring and supervision of children

Reporting any suspicious behavior and violation of policy and procedures to your supervisor

Completing all child abuse prevention training as required

Commitment to Inclusion Supports the YMCA's commitment to inclusion of all members as required by Title III of the Americans with Disabilities Act. Job responsibilities may include implementing program modifications for persons with cognitive, behavioral or physical disabilities, including but not limited to the injection of medical glucagon to members with Type 1 diabetes in emergency situations. Appropriate training and development will be provided to YMCA team members based on your role and responsibilities.

Minimum and Preferred Requirements — Knowledge,

Skills and Abilities

At least 18 years of age Earned high school degree or GEDAbility to work flexible hours, weekends, and/or holidays, as needed

Top-notch verbal, written, and interpersonal communication skills

Bilingual, English/Spanish highly preferred