ECommerce Customer Service Assistant
Job in
Downey, Los Angeles County, California, 90242, USA
Listed on 2026-06-23
Listing for:
Fourth Floor
Full Time
position Listed on 2026-06-23
Job specializations:
-
Customer Service/HelpDesk
Ecommerce, Customer Service Rep, Retail Associate/ Customer Service -
Retail
Ecommerce, Customer Service Rep, Retail Associate/ Customer Service
Job Description & How to Apply Below
A popular fashion brand is seeking an eCommerce Customer Service Assistant to join their team in Downey on an on-going temporary basis
.
- Client assistance via phone, chat, email
- Must be okay with small teamwork environment
- Sharp/articulate communication skills
- Field inbound customer service calls to support global ecommerce business. Provide articulate, professional and informed assistance to answer questions about online orders, products and general matters concerning website usage
- Review and effectively respond to incoming customer emails in a timely manner
- Engage customers through Live Chat communication by providing informed product knowledge and style/seasonal recommendations
- Drive sales by pro‑active involvement in Exchange Order and Abandoned Cart outreach programs
- Manage product and service issues by investigating the appropriate resolution and following up with customers to ensure proper, complete and efficient resolution
- Document, organize and process customer exchange and returns paperwork
- Partner on a daily basis with the Distribution Center team to ensure ecommerce order fulfillment remains efficient
- Manage order processing flow and participate in fraud prevention efforts to release and cancel orders
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