ECommerce Customer Service Assistant

A popular fashion brand is seeking an eCommerce Customer Service Assistant to join their team in Downey on an on-going temporary basis
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• Client assistance via phone, chat, email
• Must be okay with small teamwork environment
• Sharp/articulate communication skills
• Field inbound customer service calls to support global ecommerce business. Provide articulate, professional and informed assistance to answer questions about online orders, products and general matters concerning website usage
• Review and effectively respond to incoming customer emails in a timely manner
• Engage customers through Live Chat communication by providing informed product knowledge and style/seasonal recommendations
• Drive sales by pro‑active involvement in Exchange Order and Abandoned Cart outreach programs
• Manage product and service issues by investigating the appropriate resolution and following up with customers to ensure proper, complete and efficient resolution
• Document, organize and process customer exchange and returns paperwork
• Partner on a daily basis with the Distribution Center team to ensure ecommerce order fulfillment remains efficient
• Manage order processing flow and participate in fraud prevention efforts to release and cancel orders

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